topic OnCommand 5.0 installation issue in Active IQ Unified Manager Discussions

OnCommand 5.0 installation issue

lyndonfrei — Thu, 05 Jun 2025 06:48:30 GMT

Was excited over OnCommand getting released before schedule because this promises to bring SMHV Snapvault capability. But maybe too early?

Installing the Core Package on my recently set up DFM server worked flawlessly. But now I'm having trouble installling the the Host Package on the first of a 3-node Hyper-V cluster getting no usable information from the installer that suddenly rolls back after about 20minutes of installing. The MSI logfile as only source for what's going on is huge and I can't seem to find the culprit.

Altough I find the documentation quite lacking I followed all the requirements to no avail and of course beeing so new there's nothing yet in the Knowledgebase.

Moreover my SnapManager for Hyper-V backups on the cluster now fails on this first node and Snapdrive can't list connected LUNs anymore.

Has somebody else started OnCommand 5.0 implementation (testing)?

I've attached the msi-log file if anybody cares to have a look...

Kind regards

Lyndon

OnCommand 5.0 installation issue

jefff — Wed, 10 Aug 2011 15:50:46 GMT

HI Lyndon,

I am sorry you are having an issue,

looks like this might be the problem.

The SnapDrive components could not be released after waiting 10 minutes.

Retrieved location of C:\System\NetApp\SnapDrive\en-US\SnapDriveRes.dll from the registry.
MSI (s) (64!44) [16:26:39:495]: Creating MSIHANDLE (235) of type 790531 for thread 6212
Silent Install Warning:

The SnapDrive components could not be released after waiting 10 minutes.

this will cause the install to abort.

we had seen on some setups that DNS had a handle on this dll for 2 -3 minutes after the service stop,

, so we increases the timeout to ten minutes.

but for some reason, it is not being release in your env..

some things to try maybe

stop the snapdrive service before you do the install , wait a number of minutes till the handle is released.

( you could check that file has not handles before you retry, using Handle from sysinternals maybe?)

then retry the install..

Let us know if that helps.. I will file a defect against the product so other customers dont have to hit this same issue. Thank you for your help.

thx

jeff

OnCommand 5.0 installation issue

arjunan — Thu, 11 Aug 2011 06:04:20 GMT

can you tell me what was the pulgin port mentioned while doing silent installtion in hyper-V environment ? . i can see in the log which says the PLUGIN_PORT = 8804. can you change the pulgin port to "PLUGIN_PORT = 8080" in the command line and check if the installtion goes through. also make sure the follwoing port is not blocked by any other process.

OnCommand 5.0 installation issue

lyndonfrei — Thu, 11 Aug 2011 08:44:49 GMT

Hi Jeff

The installation issue could relly be due to the new SnapDrive version being installed.

I've stopped and even disable all SnapDrive and SnapManager services and checked that all handles were closed with Process Explorer before running the Host Package setup.

Strangely enough the installer waits quite a long time stating stopping the services, then carries on and on some point installs a new version of SnapDrive that I can see many handles of in Process Explorer. Soon after setup breaks off and all services are running and set to automatic.

Any insights?

Lyndon

OnCommand 5.0 installation issue

lyndonfrei — Thu, 11 Aug 2011 08:47:26 GMT

Hi arjunan

I am not running a silent install and also left all port settings on it's default. Moreover, before setup there ist nothing sitting on the mentioned ports, so I can't see if this is the source of the problem.

regards

Lyndon

OnCommand 5.0 installation issue

jefff — Thu, 11 Aug 2011 15:28:09 GMT

Thanks Lyndon,,

just so I understand,

when you tried the 2nd time with snapdrive service disabled and no open handles, You got the same error ?

also, there are no scheduled jobs running durring the upgrade are there?

Do you know process that has a handle on the SD dll files for upgrade?

Could you possibly post the newer Msi log file for the 2nd attempt? if it is the same error, and we know what process is grabing the handle, that might

help give you direction..and I can have some other engineers look at that file..

Thanks you for your help and your patience Lyndon.

thx

jeff

OnCommand 5.0 installation issue

watan — Thu, 11 Aug 2011 18:32:23 GMT

Hi Lyndon,

Just wanted to check if you've opened a support case with NGS so they can begin tracking this issue. Internally we've already started a discussion on this thread but need NGS involved so they can help us collect logs and raise priority to dev/qa if needed. If you've got a case open, would you mind sending me a PM with the case# and owner?

Thanks,

Allan

Re: OnCommand 5.0 installation issue

lyndonfrei — Fri, 12 Aug 2011 07:15:05 GMT

Hi Jeff

Yes exactly, I've stopped SD and SMHV services and even set them to disabled, confirmed with ProcessExplorer that no handles are open anymore to any SD and SMHV files. Only after that I ran the host package installer, but still with the same result.

I've observed the installation with ProcessExplorer but couldn't determine the open handle problem since all possible handles on SnapDrive files were created by the new SnapDrive itself. After installation rolled back, all SD and SMHV services were running again on original versions with automatic start setting.

As requested I've attached newest MSI Log file to this post.

Regards

Lyndon

Re: OnCommand 5.0 installation issue

lyndonfrei — Mon, 15 Aug 2011 12:34:51 GMT

Hello everybody

As mentioned in a post I've opened a support case with NetApp and no need to provide a big bunch of information also regarding the DFM server. But since I didn't really use yet the DFM server there isn't really alot information in there, especially no host service and VM data.

No I'm wondering if I am actually doing the right thing of trying to install the Host Package on Hyper-V Hosts. Does it also have to be installed first on the DFM server, where the Core Package is installed?

Kind regards

Lyndon

Re: OnCommand 5.0 installation issue

rshiva — Mon, 15 Aug 2011 14:58:10 GMT

Hi Lyndon,

Here are my responses:

“I'm wondering if I am actually doing the right thing of tryingto install the Host Package on Hyper-V Hosts.”

Yes, you’re right

Does it also have to be installed first on the DFM server, wherethe Core Package is installed?

No.

Thanks and regards

Shiva Raja

Re: OnCommand 5.0 installation issue

jefff — Mon, 15 Aug 2011 18:06:21 GMT

Hi Lyndon,

sorry for the late reply. I was away..

so hopefully support has worked this out with you by now and you dont need this 🙂

From the install logs, the info we had from the dev was that the key is why is there a handle on the snapdrive dll. And what process is that?

( because maybe we can make sure that service is stoped during the installer)

I guess one way to figure this out would be to write a simple script that runs during the install check the handle all through the install

to see what it is. ( removing snapdrive prior to the install should work as well since the host package will install a new snapdrive version)

maybe like this.? ( I have a different path)

:start

time /t >> c:\handle.txt

z:\sysinternals\handlenew>handle "C:\Program Files\NetApp\OnCommand Host Package\SnapDrive" >> c:\handle.txt

sleep 60

goto start

that would give you an output something like this belwo and that way, we could see during the 10 minutes OnCommand in trying to do the upgrade,

and what process has the lock. ?

10:55 AM

Handle v3.46
Copyright (C) 1997-2011 Mark Russinovich
Sysinternals - www.sysinternals.com

SDMgmtSvc.exe      pid: 1996   type: File           248: C:\Program Files\NetApp\OnCommand Host Package\SnapDrive\SDManagedInterfaces.dll
SDMgmtSvc.exe      pid: 1996   type: File           318: C:\Program Files\NetApp\OnCommand Host Package\SnapDrive\SDManagedServices.dll
SDMgmtSvc.exe      pid: 1996   type: File           364: C:\Program Files\NetApp\OnCommand Host Package\SnapDrive\SDManagedAdaptor.dll
SWSvc.exe          pid: 340    type: File           2A4: C:\Program Files\NetApp\OnCommand Host Package\SnapDrive\SDManagedAdaptor.dll
SWSvc.exe          pid: 340    type: File           2AC: C:\Program Files\NetApp\OnCommand Host Package\SnapDrive\SDManagedInterfaces.dll
SWSvc.exe          pid: 340    type: File           490: C:\Program Files\NetApp\OnCommand Host Package\SnapDrive\VirtualizationAPI.dll
SWSvc.exe          pid: 340    type: File           4A0: C:\Program Files\NetApp\OnCommand Host Package\SnapDrive\VirtualizationAPI.dat
SWSvc.exe          pid: 340    type: File           4A4: C:\Program Files\NetApp\OnCommand Host Package\SnapDrive\VimService2005.dll
SWSvc.exe          pid: 340    type: File           560: C:\Program Files\NetApp\OnCommand Host Package\SnapDrive\SDManagedServices.dll
SWSvc.exe          pid: 340    type: File           598: C:\Program Files\NetApp\OnCommand Host Package\SnapDrive\SDAPIInterface.dll
SWSvc.exe          pid: 340    type: File          3CA4: C:\Program Files\NetApp\OnCommand Host Package\SnapDrive\Snpdrvdbglog.dat
mmc.exe            pid: 3200   type: File           6C0: C:\Program Files\NetApp\OnCommand Host Package\SnapDrive\SnapDriveSnapIn.dll
mmc.exe            pid: 3200   type: File           6F8: C:\Program Files\NetApp\OnCommand Host Package\SnapDrive\SDManagedInterfaces.dll
mmc.exe            pid: 3200   type: File           728: C:\Program Files\NetApp\OnCommand Host Package\SnapDrive\SDManagedResources.dll
mmc.exe            pid: 3200   type: File           734: C:\Program Files\NetApp\OnCommand Host Package\SnapDrive\en-US\SDManagedResources.resources.dll

thx

jeff

OnCommand 5.0 installation issue

peter_lehmann — Tue, 16 Aug 2011 07:49:50 GMT

Hello Shiva Raja

I have a question to the Hsot Package and VMware...

Does the host package have to be installed on the Core server or on the VCenter and what happens to the VSC/SMVI when working with the Host Package???

Peter

OnCommand 5.0 installation issue

pmalar — Tue, 16 Aug 2011 08:06:46 GMT

Hi Peter,

Typically the Host Package can be installed on any of the supported windows server. (It could be installed on VCenter server or Core server or any other windows server). During the Installation, you may need to provide the Core server's IP/name and VCenter server's IP/name with its credentials for the Host package to communicate with Core server.

If the existing VSC/SMVI is installed, then you need to Install Host package on that machine so that VSC/SMVI will be upgraded to preserve the existing backups and schedules..

Regards,

Malar.

OnCommand 5.0 installation issue

arunchak — Tue, 16 Aug 2011 08:23:09 GMT

To add to that,

You can also have SMVI as co-existing other than the upgrade scenario mentioned above.

Say, you have SMVI installed on windows machine A

You can install Host package on windows machine B. At a later time you can unistall SMVI from machine A when you are comfortable with OnCommand 5.0.

Thanks,

Arun

OnCommand 5.0 installation issue

peter_lehmann — Tue, 16 Aug 2011 08:36:09 GMT

Hi Malar

So, there is a "new" VSC/SMVI bundled into the Host Package?

Peter

OnCommand 5.0 installation issue

peter_lehmann — Tue, 16 Aug 2011 08:37:18 GMT

coexist?

When I installed the host package, it informed me that the SMVI Backups have to be stoped in order to proceed with the installation...

OnCommand 5.0 installation issue

pmalar — Tue, 16 Aug 2011 09:10:46 GMT

Hi Peter,

The Host Package contains the following components.

OnCommand Plug-in for VMware

A client application used to centrally manage your virtual infrastructure from the vSphere Client. The OnCommand Plug-in for VMware includes the Monitoring and Host Configuration, Provisioning and Cloning, and Backup and Recovery capabilities. It also includes the Legacy Backup and Recovery capability, which enables you to recover data from backups created before the introduction of OnCommand management software.
OnCommand host service VMware plug-in: A plug-in that receives and processes events in a VMware environment, including discovering, restoring, and backing up virtual objects such as virtual machines or datastores. This plug-in executes the events received from the host service.
Host service: Software that enables the DataFabric Manager server to forward requests, such as the request for a restore operation, to the appropriate plug-in and to send the final results of the specified job to that plug-in.

OnCommand 5.0 installation issue

arunchak — Tue, 16 Aug 2011 09:34:17 GMT

HI Peter,

Did you try to install Host package on the windows server where you had already installed SMVI or were you installing Host package on a different server other than the server where you had installed SMVI?

Re: OnCommand 5.0 installation issue

lyndonfrei — Tue, 16 Aug 2011 16:08:14 GMT

Hey Jeff

So no now I first uninstalled the old SnapDrive and SMHV from the server and restartet OnCommand Host Packup Setup. This time ran through successfully and I was able to register and authorize the Host Service and also associate the corresponding storage systems to it.

Now my next problem seems to be that the Hyper-V VM view doesn't populate with VMs reciding on the CSVs of the associated storage systems.

Maybe the following event I found in the application log of the Hyper-V is a hint to the source of the problem:

An object can not be found in DFM server, details: (22255:EOBJECTNOTFOUND) There is no host service named 'RBAMS3BHV01'

The name mentioned is the cluster's name. Do I also need to discover that as Host Service?

TIA

Lyndon

Re: OnCommand 5.0 installation issue

nikhilm — Tue, 16 Aug 2011 19:10:59 GMT

Hi Lyndon,

Do I also need to discover that as Host Service?

<Yes register cluster's name as HS to DFM server>

dfm hs register <HyperV cluster name / IP "

dfm hs list

Should show all your HyperV parent host in a cluster
Should show your HyperV cluster name/IP

Are you able to see CSV luns on the hyperV parent machine in SDW.

If not you need to mention storage IP/name in the SDW where your CSV resides. And do HS discovery again.

Thanks

Nikhil