topic Re: False positives in OM in Active IQ Unified Manager Discussions

False positives in OM

keahey — Thu, 05 Jun 2025 07:15:59 GMT

IHAC that is getting alerts that storage systems are down in OM, but they are not actually down. Is there a bug that causes this or a setting that needs to be changed?

Re: False positives in OM

adamfox — Fri, 09 Apr 2010 18:54:18 GMT

How far away are the systems from the OM server? In my experience the further away they are (esp. network-wise) the more times you may see this as a failure in the network path can make it appear down.

Re: False positives in OM

mjgalloway — Fri, 09 Apr 2010 18:58:20 GMT

Had a similar issue. Take a look at this bug http://now.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=383376 . Upgraded to 7.3.3 and fixed my

problem.

Re: False positives in OM

keahey — Fri, 09 Apr 2010 19:58:16 GMT

So is there a setting that we can increase to prevent this from happening then?

Re: False positives in OM

mjgalloway — Fri, 09 Apr 2010 20:04:41 GMT

The two options that NetApp gave was to either ignore the message or upgrade to 7.3.2P2 or higher. We upgraded to 7.3.3 which resolved the false alerts.

Re: False positives in OM

adaikkap — Fri, 09 Apr 2010 20:05:09 GMT

I dont think the burt you mentioned is the cause. Because this burt only cause false positive of power supply failed and not filer its self

regards

adai

Re: False positives in OM

mjgalloway — Fri, 09 Apr 2010 20:06:34 GMT

The exact error I was getting is below.

The following components failed

Enclosure Serial No :

Enclosure Shelf Address : 1b.32

Enclosure Logical ID : 5:005:0cc002:1e69c9

List of Failed Power Supply Modules: "<N/A>, <N/A>"

List of Failed Fan Modules: "1, 2"

List of Failed Electronics Modules: "1, 2"

List of Failed Temperature Sensor Modules (Over Temp): "3"

List of Temperature Sensor Modules Warning (Over Temp): "1, 2, 3"

Enclosure Serial No : OPS6773421D2322

Enclosure Shelf Address : 2a.16

Enclosure Logical ID : 5:005:0cc002:1d2322

List of Failed Power Supply Modules: "<N/A>, <N/A>"

List of Failed Fan Modules: "1, 2"

List of Failed Electronics Modules: "1, 2"

List of Failed Temperature Sensor Modules (Over Temp): "3"

List of Temperature Sensor Modules Warning (Over Temp): "1, 2, 3"

Enclosure Serial No : OPS6773421EB066

Enclosure Shelf Address : 2a.48

Enclosure Logical ID : 5:005:0cc002:1eb066

List of Failed Power Supply Modules: "<N/A>, <N/A>"

List of Failed Fan Modules: "1, 2"

List of Failed Electronics Modules: "1, 2"

List of Failed Temperature Sensor Modules (Over Temp): "3"

List of Temperature Sensor Modules Warning (Over Temp): "1, 2, 3"

Enclosure Serial No : OPS6773421E8B11

Enclosure Shelf Address : 2b.16

Enclosure Logical ID : 5:005:0cc002:1e8b11

List of Failed Power Supply Modules: "<N/A>, <N/A>"

List of Failed Fan Modules: "1, 2"

List of Failed Electronics Modules: "1, 2"

List of Failed Temperature Sensor Modules (Over Temp): "3"

List of Temperature Sensor Modules Warning (Over Temp): "1, 2, 3"

Enclosure Serial No : OPS6773421DC28E

Enclosure Shelf Address : 1a.32

Enclosure Logical ID : 5:005:0cc002:1dc28e

List of Failed Power Supply Modules: "<N/A>, <N/A>"

List of Failed Fan Modules: "1, 2"

List of Failed Electronics Modules: "1, 2"

List of Failed Temperature Sensor Modules (Over Temp): "3"

List of Temperature Sensor Modules Warning (Over Temp): "1, 2, 3"

Enclosure Serial No : OPS6773421E8B90

Enclosure Shelf Address : 1a.48

Enclosure Logical ID : 5:005:0cc002:1e8b90

List of Failed PoweThe following enclosures have become inactive