topic Re: OnCommand Balance active directory in Active IQ Unified Manager Discussions

OnCommand Balance active directory

angt — Thu, 05 Jun 2025 06:10:56 GMT

I have a question regarding how Balance does the user login authetication via the active directory.

I create a group call CI_OSR6_BalancePoint_Users_U in one of the ou in our APAC domain and added some users in that group.

But when I tried to lookup for those users in Balance, it's throwing me error that the user cannot be found.

Below are the Search Base DN and the login search attribute that I had look at. Does anybody have any experience doing this.

Search Bind DN

cn=sn91sgp,ou=S,ou=Useraccounts,ou=ci-storageservices,ou=Applications,dc=Apac,dc=bosch,dc=com

Search Base DN

cn=CI_OSR6_BalancePoint_Users_U,ou=NAS,ou=SECURITYGROUPS,ou=ci-storageservices,ou=Applications,dc=Apac,dc=bosch,dc=com

sAMAccountName

note** There is no problem with the server connection. In fact if I look up the sAMAccountName, there is no problem. The problem occur only when I tried to lookup for an user in a specify group.

Re: OnCommand Balance active directory

ANTHONYWINTER — Mon, 17 Jun 2013 23:54:57 GMT

Hi Angt,

Did you ever get this sorted out?

I am having the same problem. I have tried pointing the Search Base DN to both an OU and a group and cannot get either to sync and allow logins to Balance.

Similar to you testing the connection works fine.

Thanks.

Re: OnCommand Balance active directory

ANTHONYWINTER — Tue, 18 Jun 2013 00:51:10 GMT

Sorry Angt,

Ignore that last question. Mine is now working. Not quite sure what I've done differently but it has now decided to work....

Thanks.