topic Re: OnCommand System Manager 2.0R1 - will not Save my credentials in Active IQ Unified Manager Discussions

OnCommand System Manager 2.0R1 - will not Save my credentials

txskibum2000 — Fri, 09 Mar 2012 14:54:59 GMT

Since I have installed OnCommand System Manager, and selected to Save my credentials, next time I open System Manager it fails to log in with a User name called "null". Attached screenshot below.

Details:

==ERROR==
java.lang.Throwable

==TIME==
2012-03-09 08:46:36,395

==MESSAGE==
Incorrect credentials, you may have entered invalid username or password.

==DETAILS==
No details are available.

==CORRECTIVE ACTION==
No suggested corrective action is available.

==LOCATION==
Location is not specified.

==BROWSER INFO==
App Name: Microsoft Internet Explorer
App Version: 4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB7.2; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MS-RTC LM 😎
App Codename: Mozilla
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB7.2; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MS-RTC LM 😎
Platform: Win32
Cookie Enabled: true

Re: OnCommand System Manager 2.0R1 - will not Save my credentials

crocker — Mon, 12 Mar 2012 15:55:08 GMT

Hi,

This sounds like the same issue discussed here

Mike.

Re: OnCommand System Manager 2.0R1 - will not Save my credentials

freeb — Fri, 23 Mar 2012 08:48:57 GMT

I've seen the same problem at different customer sites.

System Requirements were fine. IE 8 32BIT, Java JRE, ...

I could not simulate this behaviour in a demo environment.

Re: OnCommand System Manager 2.0R1 - will not Save my credentials

droach — Wed, 11 Apr 2012 14:28:14 GMT

I have the same problem...very frustrating.

Version : 2.0R1

Platform : Win32

User Agent : Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; MS-RTC LM 8; InfoPath.3)

Re: OnCommand System Manager 2.0R1 - will not Save my credentials

droach — Tue, 08 May 2012 16:01:27 GMT

Upgraded to v2.0.1 and the problem still exists. Anyone found out why this happens for some and not others?

Re: OnCommand System Manager 2.0R1 - will not Save my credentials

muninetapp — Fri, 29 Jun 2012 18:13:34 GMT

I had this problem, though I'm not sure why since it worked fine after going to IE 9. Anyway the solution for me was simply clicking on Tools, choosing Options, and then the Clear existing passwords button. I closed that session, restarted and logged in with correct information and Save my credentials box checked. Problem fixed.

Re: OnCommand System Manager 2.0R1 - will not Save my credentials

bazmercer — Fri, 28 Sep 2012 08:22:56 GMT

Fixed it!

Navigate to the following C:\users\%username%\netapp\systemmanager

delete everything in there. The culprit I think is that the systemmanager.ks file which becomes corrupted. I think is an encyption key of some sort that is used to encrypt your username and password located in the systemmanager.config file. I deleted all of these, started oncommand and it finally saves things

Re: OnCommand System Manager 2.0R1 - will not Save my credentials

amritad — Sun, 30 Sep 2012 17:06:44 GMT

This and a lot of other issues are fixed in System Manager 2.0.2. Please upgrade to 2.0.2 for fixes.

REgards

Amrita

Re: OnCommand System Manager 2.0R1 - will not Save my credentials

bazmercer — Mon, 01 Oct 2012 07:43:39 GMT

I still had the issue in 2.0.2

Re: OnCommand System Manager 2.0R1 - will not Save my credentials

bg7777777 — Tue, 25 Mar 2014 14:39:56 GMT

Our company with 6 different users all have the same issue even with 2.2.0.1 it is very annoying.

Re: OnCommand System Manager 2.0R1 - will not Save my credentials

kryan — Tue, 25 Mar 2014 19:11:56 GMT

Bug 812234 is filed for this behavior.

Thanks,

Kevin

Re: OnCommand System Manager 2.0R1 - will not Save my credentials

terryzolinski — Fri, 11 Apr 2014 16:17:48 GMT

I'm running 3.1 RC1 and this still exists. I know this has been submitted as a bug to NetApp before, so why does this still exist?

Re: OnCommand System Manager 2.0R1 - will not Save my credentials

pedwards17 — Mon, 30 Jun 2014 19:36:44 GMT

I'm running version 3.1. I never saw the issue in 2.x of system manager. The only way I can log into OnCommand System Manager is to clear the check box for "Save my credentials".

Re: OnCommand System Manager 2.0R1 - will not Save my credentials

NavyDavy20 — Fri, 21 Aug 2015 15:16:53 GMT

@bazmercer wrote:
Fixed it!
Navigate to the following C:\users\%username%\netapp\systemmanager

delete everything in there. The culprit I think is that the systemmanager.ks file which becomes corrupted. I think is an encyption key of some sort that is used to encrypt your username and password located in the systemmanager.config file. I deleted all of these, started oncommand and it finally saves things

This worked for me as well. Thanks for the Post!!