topic Re: Netapp Oncommand 2.0 keeps trying to login as 'Null' and errors out. in Active IQ Unified Manager Discussions

Netapp Oncommand 2.0 keeps trying to login as 'Null' and errors out.

MBOLL101X — Thu, 05 Jun 2025 06:32:59 GMT

if i back it out and put in the correct login and password, it's fine, but i have to do this everytime. somehow Null is the default.

Re: Netapp Oncommand 2.0 keeps trying to login as 'Null' and errors out.

GARDINEC_EBRD — Fri, 09 Mar 2012 15:37:20 GMT

Hi Mark,

Yes, I've had similar here also. I found if I deselected the 'Save my Credentials' box, login to each filer, then next time I login I select the 'Save my Credentials' again it works for a while. That is until it happens again, then I repeat the procedure. Not looked into it much to be honest, but would be interested to know if there's a proper fix. I'm using Firefox btw.

Craig

Re: Netapp Oncommand 2.0 keeps trying to login as 'Null' and errors out.

txskibum2000 — Mon, 12 Mar 2012 16:31:58 GMT

Im having the same problem. https://communities.netapp.com/message/76239#76239

Any solution?

Re: Netapp Oncommand 2.0 keeps trying to login as 'Null' and errors out.

karthikv — Tue, 13 Mar 2012 10:23:40 GMT

Check if you are using the supported OS and Browser version to access System Manager 2.0R1. We are not seeing this issue at our end.

If the issue is seen on supported versions, please open a NetApp support ticket for it.

Thanks,

Karthik

Re: Netapp Oncommand 2.0 keeps trying to login as 'Null' and errors out.

droach — Wed, 11 Apr 2012 14:28:38 GMT

I have the same problem...very frustrating.

Version : 2.0R1

Platform : Win32

User Agent : Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; MS-RTC LM 8; InfoPath.3)

Re: Netapp Oncommand 2.0 keeps trying to login as 'Null' and errors out.

bazmercer — Tue, 01 May 2012 08:52:06 GMT

I was having this issue. I think this is a problem with it not prompting for elevation with uac. I ran it as adminisrtator, entered my details and it appears to have saved them. Will see how it goes.

Re: Netapp Oncommand 2.0 keeps trying to login as 'Null' and errors out.

bazmercer — Fri, 28 Sep 2012 08:23:56 GMT

Fixed it!

Navigate to the following C:\users\%username%\netapp\systemmanager

delete everything in there (three files, config, a backup config and a .ks). The culprit I think is that the systemmanager.ks file which becomes corrupted. I think is an encyption key of some sort that is used to encrypt your username and password located in the systemmanager.config file. I deleted all of these, started oncommand and it finally saves things

Re: Netapp Oncommand 2.0 keeps trying to login as 'Null' and errors out.

resqme914 — Fri, 28 Sep 2012 17:50:03 GMT

Thank you thank you! This was such an annoying problem and I could never figure it out. It would only happen on certain machines I installed System manager in, not all of them.

Re: Netapp Oncommand 2.0 keeps trying to login as 'Null' and errors out.

txskibum2000 — Fri, 28 Sep 2012 18:01:07 GMT

YES! Thank you!! Ive been uninstalling and reinstalling the darn thing!

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Re: Netapp Oncommand 2.0 keeps trying to login as 'Null' and errors out.

terryzolinski — Mon, 01 Oct 2012 22:58:02 GMT

Good call, that fixed it for me.

This must have changed with 2.0.1 because prior to that I never had a problem.

When are we going to start decreasing the number of directories app-specific data is saved to?

Re: Netapp Oncommand 2.0 keeps trying to login as 'Null' and errors out.

MDJAMES001 — Mon, 11 Feb 2013 19:58:44 GMT

Yes!! That fixed it. Excellent solution. Quick Fix. Works just great. I am adding the key words:

Incorrect credentials, you may have entered invalid username or password.

To this post because that is what I searched for and didn't find this one.

Re: Netapp Oncommand 2.0 keeps trying to login as 'Null' and errors out.

THOMDEROODE — Fri, 22 Feb 2013 11:18:07 GMT

Thanks you, this fixed the problem!

Re: Netapp Oncommand 2.0 keeps trying to login as 'Null' and errors out.

zoran — Mon, 09 Dec 2013 17:22:07 GMT

Thank You!!!

it solved the problem!!

Re: Netapp Oncommand 2.0 keeps trying to login as 'Null' and errors out.

bg7777777 — Tue, 25 Mar 2014 14:42:01 GMT

The fix was only temporary. We still have issue with 2.2.0.1 and can delete the files which will fix temporally , but a day or so later they start getting null again.

Re: Netapp Oncommand 2.0 keeps trying to login as 'Null' and errors out.

kryan — Tue, 25 Mar 2014 19:09:40 GMT

Bug 812234 is filed for this behavior.

Thanks,

Kevin