topic Unable to download Simulator in Simulator Discussions

Unable to download Simulator

AndreAraujo — Wed, 04 Jun 2025 22:16:11 GMT

When I try to download the simulator from http://mysupport.netapp.com/NOW/cgi-bin/simulator I get the following message:

Unauthorized Access

You have come to a page or module to which you do not have permission.

If you believe you have proper permissions and have reached this notification in error, please submit Feedback.

If you have an urgent technical issue related to a NetApp product, please contact NetApp's Global Support Center

The Feedback link also gives me the same error.

Is there any known problem with downloading the Simulator?

I'm connected to the site with my registered user. I'm not a paying customer (yet) but I understand that I should be able to download it for free, right?

Thanks,

Andre

Re: Unable to download Simulator

ekashpureff — Thu, 21 Jan 2016 20:25:40 GMT

Andre -

It's a free download for registered users with paid support.

Guest level access on the support site is very limited.

I hope this response has been helpful to you.

At your service,

Eugene E. Kashpureff, Sr.
Independent NetApp Consultant http://www.linkedin.com/in/eugenekashpureff
Senior NetApp Instructor, IT Learning Solutions http://sg.itls.asia/netapp
(P.S. I appreciate 'kudos' on any helpful posts.)

Re: Unable to download Simulator

AndreAraujo — Thu, 21 Jan 2016 20:27:20 GMT

Thanks, Eugene.

Yes, it was useful.

Is there any way to evaluate it before becoming a paying customer?

Re: Unable to download Simulator

ekashpureff — Thu, 21 Jan 2016 20:37:15 GMT

Andre -

You're very welcome.

Yes you can get an eval before you buy - by contacting NetApp sales.

See http://www.netapp.com/us/how-to-buy/index.aspx