topic Re: SolidFire re-install attempt prompts an error message on 60% and the process cannot be continu in SolidFire and HCI

SolidFire re-install attempt prompts an error message on 60% and the process cannot be continued

html_hyh — Wed, 04 Jun 2025 12:13:11 GMT

Hi everyone,

I have 4 HCI storage node in my group , it use to setup a demo lab . For some reason I need to upgrade the Element OS version from 1.4 to 1.6p1 and I'v done it on two storage nodes, but still have some problem on the other two nodes.

The symptom is that when attempting to perform an initialize to a SolidFire node via USB, an error message is prompt "caught sigtemr pid=1 cmd=(local mnt=$(mktemp --tempdir --directory archive-extract...." on 60% and the process cannot be continued.

PS : That the SolidFire image used it “solidfire-rtfi-sodium-patch3-11.3.1.5.iso”

I've been try many methods but it can't be done so for, I have no idea about it.

Does any one can help ? Thanks

Attached file please find the error messages screenshot

Re: SolidFire re-install attempt prompts an error message on 60% and the process cannot be continu

andris — Fri, 27 Sep 2019 17:19:50 GMT

What are the models of the working and non-working nodes?

Re: SolidFire re-install attempt prompts an error message on 60% and the process cannot be continu

html_hyh — Sun, 29 Sep 2019 02:01:51 GMT

HI , thanks for reply, they are same models : H500S, 6*960GB ssd, Intel E5-2620 2.1GHz CPU,

Re: SolidFire re-install attempt prompts an error message on 60% and the process cannot be continu

elementx — Sun, 29 Sep 2019 08:31:58 GMT

I'd try to run once with "test hardware" option.

I believe Element OS v11.5 is available for download, by the way.

Re: SolidFire re-install attempt prompts an error message on 60% and the process cannot be continu

html_hyh — Sun, 29 Sep 2019 10:20:53 GMT

I've tried it before, "test hardware" can not be fix that issue, same error messages on 60% process, thx

Re: SolidFire re-install attempt prompts an error message on 60% and the process cannot be continu

elementx — Mon, 30 Dec 2019 15:50:54 GMT

Sorry to hear that didn't help. I meant that test hardware might tell you if there's a hardware problem.

If that doesn't give any indication of what might be the problem, I'd contact Support. They could use a Zoom session or reverse SSH tunnel created by you to get inside of the system and see why it erred.

Edit (2019/12/30): Maybe your other two nodes were factory installed with HCI v1.7.0 (and Element v11.7 that is newer than in storage appliances with HCI v1.6.1), so RTFI should be done with Element ISO v11.7.