topic Re: VMware SRM - SRA error occurred warning in VMware Solutions Discussions

VMware SRM - SRA error occurred warning

mital_shah — Wed, 04 Jun 2025 10:55:09 GMT

Posting this in case it assists anyone with a similar issue

We encountered an error whilst configuring VMware Site Recovery Manager. Sites fail to pair, SRM shows error "SRA error occurred" appears, without any further information. After uploading the SRA plugin to the SRM Appliance, the Storage Replication Adapters page in SRM reports the message No storage replication adapters installed.

Found this issue on NetApp KB: https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Software/Storage_Replication_Adapter_for_Data_ONTAP/Site_Recovery_Manager_Virtual_Appliance_reports_SRA_Server_is_unable_to_process_SRA_LAUNCH_TASK

Issue is caused by VSC Appliance Administrator password consisting special character $. (In our case we struggled to reset the VSC administrator and maint password so we had to redeploy the VSC-SRA appliance as well)

Resolution: To reset the VSC admin password to one without a '$' sign. (refer to above NetApp KB)

Client environment details:

FAS2750 running ONTAP 9.7P5
Netapp Unified Virtual Appliance for VSC, VASA Provider, SRA 9.7P2
NetApp Storage Replication Adapter 9.7P2
VMware vSphere 7
VMware Site Recovery Manager 8.2.0.2 Virtual Appliance

Realised it wasn't a VMware SRM issue as the "SRA error occurred" error was resolved in SRM 8.2.0.2: https://docs.vmware.com/en/Site-Recovery-Manager/8.2/rn/srm-releasenotes-8-2.html

Re: VMware SRM - SRA error occurred warning

konnerth — Wed, 02 Sep 2020 19:03:22 GMT

Hi,

I am sorry that you encountered this problem. We have addressed it with a fix that is targeted to the next release. For more information, see: http://support.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=1324536

---Karl

Re: VMware SRM - SRA error occurred warning

VIRTUALLYMIKEB — Fri, 22 Dec 2023 18:47:51 GMT

This is still an issue with the below environment but the proposed solution works. The problem is also not only with the $ character in the ONTAP Tools password. My password only had the ! character but the solution worked anyways. It wasn't entirely clear to me at first until I read the NetApp BURT 1324536, but the perl command needs to be run on the SRM appliance.

vCenter 7.0 Update 3, build 22837322

ESXi 7.0 Update 1, build 17551050

AFF A250, ONTAP 9.8P1

SRM 8.7.0, 22359473

ONTAP Tools 9.12

SRA 9.12