topic Re: Issue with fresh install of VSC 5.0x6 in VMware Solutions Discussions

Issue with fresh install of VSC 5.0x6

joshlukens — Thu, 05 Jun 2025 05:39:20 GMT

I was trying to test VSC 5.0x6 and couldn't get the windows service to start after install. After a few uninstalls/reinstalls and diving into the logs it appears the x6 installer doesn't create the SSL keystore so the following two files are missing:

C:\Program Files\NetApp\Virtual Storage Console\etc\keystore.properties

C:\Program Files\NetApp\Virtual Storage Console\etc\nvpf.keystore

The service fails to start when it can't find them. The x1 beta creates them just fine. Grabbing them from the x1 install, uninstalling, installing x6 and putting them in place works fine. So looks to be just an issue with the installer on a fresh install. This was all on 2008 R2 Std.

Re: Issue with fresh install of VSC 5.0x6

rubinsed1 — Mon, 31 Mar 2014 15:30:00 GMT

Open an administrator command prompt.

Change directory to VSC\bin directory

Run vsc ssl setup

Enter a keystore password and press Enter.

Enter a key password and press Enter.

Problem should be fixed now.

Re: Issue with fresh install of VSC 5.0x6

markicardy — Mon, 14 Apr 2014 15:39:31 GMT

Re: Issue with fresh install of VSC 5.0x6

rubinsed1

Your response fixed the issue for me. Thank you.

Re: Issue with fresh install of VSC 5.0x6

mszafran — Sat, 26 Apr 2014 14:02:06 GMT

I ran into a similar issue with the production version of VSC 5.0 on Windows 2012.

I needed to be administrator to run the manual commands. I did an uninstall and ran the installer as administrator and things went straight through to the registration page. It worked like a champ.

Re: Issue with fresh install of VSC 5.0x6

Sensus — Tue, 21 Oct 2014 19:11:06 GMT

This has happened to me on every single VSC 5 install I have encountered. It would be great if it installed properly the first time.