topic Re: SMVI fails to to retreive events for virtual machine in VMware Solutions Discussions https://community.netapp.com/t5/VMware-Solutions-Discussions/SMVI-fails-to-to-retreive-events-for-virtual-machine/m-p/57147#M5386 <HTML><HEAD></HEAD><BODY><P>Yes we can confirmed that VM tools are started.</P></BODY></HTML> Sun, 17 Apr 2011 21:46:41 GMT markicardy 2011-04-17T21:46:41Z SMVI fails to to retreive events for virtual machine https://community.netapp.com/t5/VMware-Solutions-Discussions/SMVI-fails-to-to-retreive-events-for-virtual-machine/m-p/57138#M5384 <HTML><HEAD></HEAD><BODY><P>A few days ago our SMVI server started failing all backup jobs (about 30) with the following error.</P><P></P><P>2011-04-17 15:29:41,022 PROGRESS - Starting backup request</P><P>2011-04-17 15:29:41,024 INFO - Generating backupName for the scheduleJob f9de5703-8d9a-4ad5-9801-dbff44372744 is backup_test_20110417152941</P><P>2011-04-17 15:29:56,775 ERROR - Failed to retrieve events for virtual machine {VMNAME}</P><P>2011-04-17 15:29:56,777 ERROR - FLOW-11019: Failure in VmGetVirtualMachinesToBackup: Failed to retrieve events for virtual machine {VMNAME}</P><P>2011-04-17 15:29:56,779 ERROR - FLOW-11010: Operation transitioning to abort due to prior failure.</P><P>2011-04-17 15:29:57,184 PROGRESS - Sent status notification message to {ADMIN EMAIL ADDRESS}</P><P>2011-04-17 15:29:57,187 PROGRESS - Storing logs for backup_test_20110417152941 in file C:\Program Files (x86)\NetApp\SMVI\server\repository\logs\f9de5703-8d9a-4ad5-9801-dbff44372744\backup_backup_test_20110417152941.xml</P><P></P><P></P><P>We opened a ticket with NetApp and had them look over the log which didn't show any issues.&nbsp; Strangely 24 hrs (with 1min) the jobs started running again without error.&nbsp; Now we find ourselves in the same situation where all the backup jobs have failed and continue to do so.&nbsp;&nbsp; I can confirm that the vCenter creds are good, I even created a new account but the same issue occurs.&nbsp; Other SMVI servers continue to function without error.</P><P></P><P></P><P>Our environment is:</P><P></P><P>vSphere 4.1 with ESXi hosts</P><P></P><P>SMVI 2.0</P><P></P><P></P><P>Has anyone else had this happen to them?&nbsp; Any help with this matter would be welcome.</P></BODY></HTML> Thu, 05 Jun 2025 06:56:31 GMT https://community.netapp.com/t5/VMware-Solutions-Discussions/SMVI-fails-to-to-retreive-events-for-virtual-machine/m-p/57138#M5384 markicardy 2025-06-05T06:56:31Z Re: SMVI fails to to retreive events for virtual machine https://community.netapp.com/t5/VMware-Solutions-Discussions/SMVI-fails-to-to-retreive-events-for-virtual-machine/m-p/57143#M5385 <HTML><HEAD></HEAD><BODY><P>Do you check if vmware tools is started im your vm?</P></BODY></HTML> Sun, 17 Apr 2011 21:40:43 GMT https://community.netapp.com/t5/VMware-Solutions-Discussions/SMVI-fails-to-to-retreive-events-for-virtual-machine/m-p/57143#M5385 RodrigoNascimento 2011-04-17T21:40:43Z Re: SMVI fails to to retreive events for virtual machine https://community.netapp.com/t5/VMware-Solutions-Discussions/SMVI-fails-to-to-retreive-events-for-virtual-machine/m-p/57147#M5386 <HTML><HEAD></HEAD><BODY><P>Yes we can confirmed that VM tools are started.</P></BODY></HTML> Sun, 17 Apr 2011 21:46:41 GMT https://community.netapp.com/t5/VMware-Solutions-Discussions/SMVI-fails-to-to-retreive-events-for-virtual-machine/m-p/57147#M5386 markicardy 2011-04-17T21:46:41Z Re: SMVI fails to to retreive events for virtual machine https://community.netapp.com/t5/VMware-Solutions-Discussions/SMVI-fails-to-to-retreive-events-for-virtual-machine/m-p/57151#M5387 <HTML><HEAD></HEAD><BODY><P>I would be tempted to force a re inventory by removing then adding the Storage controller from SMVI. Anything odd about that VM? IN a different folder? A different OS type? On a particular host?</P></BODY></HTML> Mon, 18 Apr 2011 14:07:56 GMT https://community.netapp.com/t5/VMware-Solutions-Discussions/SMVI-fails-to-to-retreive-events-for-virtual-machine/m-p/57151#M5387 keitha 2011-04-18T14:07:56Z