topic Re: Insight Balance error: Could not complete login to this storage array because of an incorrect username or password in VMware Solutions Discussions

Insight Balance error: Could not complete login to this storage array because of an incorrect username or password

fletch2007 — Thu, 05 Jun 2025 06:41:07 GMT

Hi,

We are running v 3.6 of Insight Balance - its connected fine to our vCenter and discovered most VMs.

But when we attempt to Discover->StorageArrays -> Add Storage Array

and provide the IP and credentials the response is always

"Could not complete login to this storage array because of an incorrect username or password"

The login is the same that works for direct SSH

The netapp arrays are on the same subnet as Insight Balance (no firewalls blocking)

Anyone offer advice?

thanks

http://vmadmin.info

Re: Insight Balance error: Could not complete login to this storage array because of an incorrect username or password

fletch2007 — Sun, 20 Nov 2011 18:40:43 GMT

Our password has a '&' (Ampersand) character in it.

On a hunch I temporarily set the passwd to a version without the '&' and Insight Balance logged in and discovered with no issues.

At this point this seems like a bug in the parsing/passing of the password string by Insight Balance.

thanks

Re: Insight Balance error: Could not complete login to this storage array because of an incorrect username or password

madden — Mon, 13 Feb 2012 22:52:20 GMT

I'm having the same problem you had with my controller running 8.0.2P1 and noticed in the config guide it says:

So according to the docs your '&' should have been ok. Anyway, I set a username/password that has no special characters whatsoever and I still get the same error. I checked a packet trace and it looks like login is actually OK and a few API call/responses are occurring. Login with another netapp, not invovled with virtualization and running 7.3.6 and it succeeds.

Any suggestions?