topic Re: VSC 4.2 HTTP ERROR: 503 on Backup and Recovery with vSphere 5.1 and Clustered Ontap 8.2 in VMware Solutions Discussions

VSC 4.2 HTTP ERROR: 503 on Backup and Recovery with vSphere 5.1 and Clustered Ontap 8.2

davidrnexon — Thu, 05 Jun 2025 05:56:36 GMT

Hi,

We are running the following:

vSphere 5.1 update 1 SSO, VCENTER, SQL all on Windows 2012 Datacenter Server

Data Ontap C-Mode 8.2

I've installed VSC, registered the plugin like normal, entered credentials into the Monitoring and Host Configuration, everything else works fine except Backup and Recovery.

When I click on Backup and Recovery - Backup or Restore I'm presented with this error:

If I look into the SMVI.log file I can see that this particular API call is failing:

"[ERROR] Failure in jobList API call:"

The SAN credentials being used currently have full admin access

I've tried re-installing, i've tried running VSC on another server, i've removed IPv6 as per the documentation.

Any ideas ?

Re: VSC 4.2 HTTP ERROR: 503 on Backup and Recovery with vSphere 5.1 and Clustered Ontap 8.2

SLASH5K200 — Tue, 06 Aug 2013 12:04:30 GMT

Howdy,

I actually didnt think full functionality for the VSC was supported yet under Clustered-Ontap ?

In 7-mode this required a server running OnCommandCore + Host Package with the VSC installed on the same machine... but moving forward NetApp looks to have forked OnCommand into two versions... 6.x for clustered-ontap installs (which doesnt have a "Host package" as it is a VM appliance and 5.x for 7-mode customers.

interesting times ahead 😐

Cheers,

Chris

Re: VSC 4.2 HTTP ERROR: 503 on Backup and Recovery with vSphere 5.1 and Clustered Ontap 8.2

brianjm — Tue, 06 Aug 2013 12:44:28 GMT

Hi David,

Are you saying that you installed VSC 4.2 on Windows Server 2012? If so, then that is not a currently supported platform. Granted, most things will probably work, but we do expect to find issues with SMVI / Backup and Recovery components.

VSC 4.2 will need to be installed on a Windows Server 2008 (or 2003) machine.

Thanks,

Brian

Re: VSC 4.2 HTTP ERROR: 503 on Backup and Recovery with vSphere 5.1 and Clustered Ontap 8.2

davidrnexon — Tue, 06 Aug 2013 12:49:38 GMT

But in Nick's write up http://datacenterdude.com/netapp/vsc-42-beta/ Under VSC Bug Fixes it mentions:

Upgraded to VDDK 5.1 to support W2K12

VDDK 5.1 has support for newer versions of Windows operation systems including Windows Server 2008 R2 SP1 and Windows Server 2012. P&C and O&M both have a dependency on the VDDK, so they have both been upgraded to the newest version in order for VSC to support the latest Microsoft OS’s.

Re: VSC 4.2 HTTP ERROR: 503 on Backup and Recovery with vSphere 5.1 and Clustered Ontap 8.2

brianjm — Tue, 06 Aug 2013 12:54:15 GMT

True, however, Nick's page is referring to which *guest* operating systems VSC can *manage*.

VSC itself must still be installed on Windows Server 2008 or 2003.

Re: VSC 4.2 HTTP ERROR: 503 on Backup and Recovery with vSphere 5.1 and Clustered Ontap 8.2

davidrnexon — Tue, 06 Aug 2013 13:40:37 GMT

well that makes sense, I completely read that wrong , thanks for pointing that out, case closed

Re: VSC 4.2 HTTP ERROR: 503 on Backup and Recovery with vSphere 5.1 and Clustered Ontap 8.2

brianjm — Tue, 06 Aug 2013 13:45:02 GMT

Sure thing.

If it softens the blow, 🙂 , we are looking at what it would take to add support for VSC to be installed on Windows 2012.

I just can't commit to which release will get it.

Re: VSC 4.2 HTTP ERROR: 503 on Backup and Recovery with vSphere 5.1 and Clustered Ontap 8.2

davidrnexon — Tue, 06 Aug 2013 23:08:53 GMT

It looks like everything else works fine except Backup and Recovery. Lucky it's in a lab environment

Re: VSC 4.2 HTTP ERROR: 503 on Backup and Recovery with vSphere 5.1 and Clustered Ontap 8.2

davidrnexon — Wed, 07 Aug 2013 06:28:34 GMT

So the setup is now vCenter running on Windows 2012 and a separate Server running Windows 2008 for VSC. This is working perfectly.

Re: VSC 4.2 HTTP ERROR: 503 on Backup and Recovery with vSphere 5.1 and Clustered Ontap 8.2

the_rolle — Mon, 07 Oct 2013 14:22:43 GMT

We ran into the same issue. Is there any update, when this will support Windows 2012?

Re: VSC 4.2 HTTP ERROR: 503 on Backup and Recovery with vSphere 5.1 and Clustered Ontap 8.2

jarnold706 — Tue, 17 Dec 2013 18:33:46 GMT

Any update on this? I'd like to install VSC on Windows 2012 as well.

Re: VSC 4.2 HTTP ERROR: 503 on Backup and Recovery with vSphere 5.1 and Clustered Ontap 8.2

davidrnexon — Tue, 17 Dec 2013 22:40:01 GMT

Hi Rolf, 4.2.1 I believe is the latest release and still does not support Windows 2012.

Re: VSC 4.2 HTTP ERROR: 503 on Backup and Recovery with vSphere 5.1 and Clustered Ontap 8.2

STEVEN_L_J_JOHNSON — Wed, 08 Jan 2014 10:20:26 GMT

Is there any likelihood of getting a committed time frame around this upgrade path?

ISO 27001 is pushing to upgrade a number of systems onto Server 2012, however issues around supportability are still causing us issues in making any tangible progress with our upgrades.

Is there a committed time frame for support on the 2012 platform or is it expected that the 2012 support will come in version 5 and not 4.2.1?

Any help or guidance would be much appreciated.

Re: VSC 4.2 HTTP ERROR: 503 on Backup and Recovery with vSphere 5.1 and Clustered Ontap 8.2

robcbbsrc — Wed, 22 Jan 2014 12:29:09 GMT

From speaking to support over the past couple of days the answer is ...... it's not in the current road map. We are just installing a new VM farm and having to use 5 year old operating systems is just bonkers. I know NetApp aren't alone in being very slow to respond to new OS offerings but it doesn't make it any less frustrating.

Re: VSC 4.2 HTTP ERROR: 503 on Backup and Recovery with vSphere 5.1 and Clustered Ontap 8.2

BEEFY1471 — Fri, 23 May 2014 10:36:07 GMT

so 4.2.1 is the last version of 4.x and it wont run on anything newer than 2008 R2 for backup and recovery. is that what we are saying?

but 5.0 doesnt support linked mode (seperate installations) like 4.x did

also 5.0 removed single file restore which is a feature we use all the time

where does this leave us with our vsphere 5.5 instance on 2012 R2

having to make 2 seperate machines on 2008 R2 just for VSC? thats crazy. we have run VSC on the vcenter server for years

any advice?

Re: VSC 4.2 HTTP ERROR: 503 on Backup and Recovery with vSphere 5.1 and Clustered Ontap 8.2

amtambalika — Fri, 23 May 2014 11:47:40 GMT

I had the same problem in windows 2012. I resolved it by uninstalling VSC using the client installer and re installed it again. It is working fine and I am able to get Backup and Restore Data.

Re: VSC 4.2 HTTP ERROR: 503 on Backup and Recovery with vSphere 5.1 and Clustered Ontap 8.2

BEEFY1471 — Fri, 23 May 2014 13:13:51 GMT

Tried that and still didnt work (we are using 2012 R2 tho)

have given up on anything sensible so getting 2 new 2008 R2 machines created just for VSC (joy!)

Re: VSC 4.2 HTTP ERROR: 503 on Backup and Recovery with vSphere 5.1 and Clustered Ontap 8.2

amtambalika — Fri, 23 May 2014 13:30:49 GMT

Here the procedure I followed

1. Stop NetApp VSC services

2. Exit frorm vSphere Client

3. Uninstall VSC using remove option

4. Reinstall VSC

6. Start NetApp VSC service

7. Start vSphere Client

8. Open NetApp Tab

Thanks

Re: VSC 4.2 HTTP ERROR: 503 on Backup and Recovery with vSphere 5.1 and Clustered Ontap 8.2

BEEFY1471 — Fri, 23 May 2014 14:59:17 GMT

Thanks

Appreciate your efforts. as its not supported and a "might work" "might not work" situation we will put them on 2008 R2 until a better version of VSC 5.x comes along

Will