topic Re: VSC 4.2.1 - Failed to retrieve backup job list in VMware Solutions Discussions

VSC 4.2.1 - Failed to retrieve backup job list

LTMV2012 — Thu, 05 Jun 2025 05:52:05 GMT

Hello!

We have following configuration:

vCenter Server 5.5

Virtual Storage Console 4.2.1

We have configured all required backup jobs and there are working.

But since today we aren’t able to view/edit the backup job list in VSC.

We get the following error:

Failed to retrieve backup job list. Reason: FLOW-11019: Failure in ListJobAction: java.lang.ClassCastException

The restore view is working correctly:

Have anyone an idea?

Thanks

Dave

Re: VSC 4.2.1 - Failed to retrieve backup job list

badami — Fri, 11 Oct 2013 08:21:34 GMT

Please see

KB 2014919 - https://kb.netapp.com/support/index?page=content&id=2014919

Re: VSC 4.2.1 - Failed to retrieve backup job list

LTMV2012 — Fri, 11 Oct 2013 08:46:30 GMT

Thanks for your Answer.

The knowledgebase article describes what to if the Backup and Recovery feature no longer works.

In our case the recovery feature works fine and backups were made correct.

Only the view/edit of the backup scheduler does not work.

Here is our smvi.config:

Re: VSC 4.2.1 - Failed to retrieve backup job list

LTMV2012 — Fri, 11 Oct 2013 09:00:56 GMT

Here is the server.log

2013-10-11 10:51:58,176 [jobList:8865aa80e2b38c27d548faaf888c26e6:] INFO - Starting to make a list of existing Jobs

2013-10-11 10:51:58,236 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,240 [::] DEBUG - Info:Setting a NULL job List

2013-10-11 10:51:58,271 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,271 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,303 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,304 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,336 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,336 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,367 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,367 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,400 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,401 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,432 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,432 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Virtual Machine

2013-10-11 10:51:58,436 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,437 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,468 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,468 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,502 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,502 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,533 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,533 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,566 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,567 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,602 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,602 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,635 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,635 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,667 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,667 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,700 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,700 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,731 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:59,317 [::] DEBUG - Info:Setting a NULL job List

2013-10-11 10:51:59,443 [jobList:8865aa80e2b38c27d548faaf888c26e6:] ERROR - FLOW-11019: Failure in ListJobAction: java.lang.ClassCastException

java.lang.ClassCastException

2013-10-11 10:51:59,445 [jobList:8865aa80e2b38c27d548faaf888c26e6:] ERROR - FLOW-11008: Operation failed: java.lang.ClassCastException

java.lang.ClassCastException

2013-10-11 10:51:59,499 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - ASUP: The Failure FLOW_OPERATION_TASK_FAILURE is not listed in the EMS/ASUP scenario. The class that created this erros is com.netapp.common.flow.TaskInstanceTemplate

2013-10-11 10:51:59,499 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - ASUP: The Failure FLOW_OPERATION_FAILED is not listed in the EMS/ASUP scenario. The class that created this erros is com.netapp.common.flow.Operation

2013-10-11 10:52:00,911 [::] DEBUG - Info:Setting a NULL job List

Re: VSC 4.2.1 - Failed to retrieve backup job list

badami — Fri, 11 Oct 2013 09:21:00 GMT

Please check in the backups.xml file if the UUIDs for all the virtual machines to be backed up are listed correctly. Changing the structure of the data store (moving VMs etc ) may change the UUID of the vms.

In the backups.xml file ( responsible for the backup job ) each VM is pointed out as a name and UUID

Also see KB https://kb.netapp.com/support/index?page=content&id=2016512 and KB https://kb.netapp.com/support/index?page=content&id=1014396

Re: VSC 4.2.1 - Failed to retrieve backup job list

SYNERGYROF — Fri, 11 Oct 2013 10:03:17 GMT

I have the same problem with vCenter Server 5.5 and VSC 4.2.1 in the datacenter view, but i can see all my backup-jobs in the plugin view.

Re: VSC 4.2.1 - Failed to retrieve backup job list

LTMV2012 — Fri, 11 Oct 2013 11:05:22 GMT

Thanks Robin

That’s exactly my problem!

With the workaround “plugin view” everything is showed correctly.

Seems to be a bug in the datacenter view.

Re: VSC 4.2.1 - Failed to retrieve backup job list

storageland — Tue, 15 Oct 2013 14:38:52 GMT

Hi there,

same problem here. Problem occurs only in datacenter view.

Not critical, but still annoying. We would appreciate a solution for this...

Frank

Re: VSC 4.2.1 - Failed to retrieve backup job list

badami — Wed, 16 Oct 2013 06:31:12 GMT

Hello,

In the backups.xml file ( responsible for the backup job ) each VM is pointed out as a name and UUID

Also see KB https://kb.netapp.com/support/index?page=content&id=2016512 and KB https://kb.netapp.com/support/index?page=content&id=1014396

Let us know the results

Re: VSC 4.2.1 - Failed to retrieve backup job list

storageland — Thu, 17 Oct 2013 13:10:09 GMT

Hello,

all mappings in backups.xml are correct.

Here are two event log entries which are generated each time this error occurs.

7719478 [update-job6 35afec0fa7c19768326892f73bcae343] ERROR com.netapp.common.flow.Operation - FLOW-11008: Operation failed: com.netapp.smvi.data.metadata.Datacenter cannot be cast to java.lang.Comparable

java.lang.ClassCastException: com.netapp.smvi.data.metadata.Datacenter cannot be cast to java.lang.Comparable at java.util.TreeMap.compare(Unknown Source) at java.util.TreeMap.put(Unknown Source) at java.util.TreeSet.add(Unknown Source) at com.netapp.smvi.task.schedule.ListJobAction.filterBackupJobs(ListJobAction.java:113) at com.netapp.smvi.task.schedule.ListJobAction.execute(ListJobAction.java:77) at com.netapp.common.flow.TaskInstanceTemplate.execute(TaskInstanceTemplate.java:325) at com.netapp.common.flow.Operation.executeCurrentStack(Operation.java:133) at com.netapp.common.flow.Operation.execute(Operation.java:59) at com.netapp.common.flow.Threadpool$OperationThread.run(Threadpool.java:263)

7719478 [update-job6 35afec0fa7c19768326892f73bcae343] ERROR com.netapp.common.flow.TaskInstanceTemplate - FLOW-11019: Failure in ListJobAction: com.netapp.smvi.data.metadata.Datacenter cannot be cast to java.lang.Comparable

Frank

Re: VSC 4.2.1 - Failed to retrieve backup job list

cchandlervmware — Mon, 25 Nov 2013 22:18:05 GMT

We are having this issue in our developement lab. We can run a backup but we get the error if we try to do a restore.

Re: VSC 4.2.1 - Failed to retrieve backup job list

ydk — Tue, 26 Nov 2013 00:04:43 GMT

Can you guys check if you have duplicate datacenter names? If you do, can you try renaming the duplicate datacenter and see if the problem still shows up?

Re: VSC 4.2.1 - Failed to retrieve backup job list

ALAN_LEGHART — Fri, 10 Jan 2014 01:26:19 GMT

I hate "me too" posts. But, me too.

vSphere Client

Home > Solutions and Applications > NetApp - works fine

From the DataCenter view, get the same error.

vSphere Web Client (5.5)

And, are we ever going to get rid of the unsupported browser nags? We understand it's Windows only. But IE8 or 9? We're on 10 & 11 (installed). We use FF & Chrome.

Re: VSC 4.2.1 - Failed to retrieve backup job list

blake_thornton — Mon, 28 Apr 2014 01:40:32 GMT

Another Me Too!

Works just fine if I use the plugin view, but if I go at it from hosts / datacenter view it barfs.

Re: VSC 4.2.1 - Failed to retrieve backup job list

purplerobot — Fri, 09 May 2014 01:54:56 GMT

Yet another Me Too!

I was having problems getting the plugin to run at all, and I have just removed and re-installed the VSC and SMVI applications on the VCenter server, and now I get this same behavior.

I have a ticket open with IBM support (since I have an IBM-Branded NetApp) and if we get it working I will update this thread.

Using VCenter 5.1

Re: VSC 4.2.1 - Failed to retrieve backup job list

RICCO4400 — Fri, 09 May 2014 09:45:48 GMT

Hi everybody

Me too, one more

This morning I installed VSC 4.2.1P1 (release beginning of April

Same problem

You are able from Datacenter view to restore from a backup or ADD a new backup job

But the boring "...FLOW 11019 ...." if you try refresh, as NO backup job are displayed in the pane

From "Solution and application ---> NetApp", it's ok

Re: VSC 4.2.1 - Failed to retrieve backup job list

pedwards17 — Mon, 16 Jun 2014 18:21:57 GMT

We never saw this before, but this weekend I had to remove and reinstall version 4.2.1 of VSC. Now I get the error everytime I try to view the backups on the NetApp tab within a cluster or data center. As with others in this thread, going to the plugin itself from the Home page in the vSphere client works fine. The annoying thing is that our existing documentation for restores all centers around being able to display this information from the NetApp tab.