topic Re: Can't use VSC 5.0 in VMware Solutions Discussions

Can't use VSC 5.0

CBIRCHALL — Thu, 05 Jun 2025 05:35:20 GMT

Hi all,

Just installed VSC 5.0 on Server 2008 R2 and registered (using IP addresses for Plugin & vSphere - not hostnames) to a VCSA running vSphere 5.5.

When I login to the VCSA using a member of the Administrator role, there is no sign of VSC from the home screen, or any of the Actions menus. When logging in to the VCSA as administrator@vsphere.local, I can see that the plugin is enabled (Administration > Client Plug-Ins), there is no VSC Icon on the home screen, however there is the NetApp VSC option available from the Actions menu; the problem is, if I attempt to "Update Host and Storage Data" I get an error: "Unable to connect to Virtual Storage Console server. Please make sure that the Virtual Storage Console sever is running".

I am certain this is a permissions problem, but for the life of me I can't figure out how to resolve it, from the VSC installation guide, I have downloaded the RBAC User Creator for Data OnTap, but I don't want to just start creating users & roles ad hoc. I don't even want to use anything to do with RBAC (yet), I would be happy at this moment in time to just be able to login to vSphere as a member of the Adminstrator role, and have access t the VSC plugin.

Can anyone shed some light on where I am going wrong?!

Cheers,

Colin

Message was edited by: Colin Birchall - Reason: spelling mistakes

Re: Can't use VSC 5.0

bob_d_henderson — Thu, 29 May 2014 09:48:42 GMT

Colin,

I encountered "Unable to connect to Virtual Storage Console server"albeit working on a lab environment (vSphere 5.5 with Windows 2008 R2 vCenter and 7-Mode ONTAP 8.2.1 simulators). Like you VSC was visible, reportedly sucessful registration and NetApp privileges installed into vCenter.

Mine's now sort of fixed - I'd created a specific user role for registering plugins with vCenter that only has the Extension: Register, Unregister and Manage privileges and used that to 'successfully' register VSC. I went back and re-registered the VSC on the https://localhost:8143/Register.html url (capital R!) using the root administrator@vsphere.local account and now VSC works (added controllers etc and optimised ESXi hosts)

The SSO admin is overkill and i need to go back and read the furnished material to confirm actual registration account requirements before I hit production. May be a starter that helps fix your issue.

Re: Can't use VSC 5.0

Neririn — Thu, 23 Oct 2014 17:53:56 GMT

Has anyone else seen this issue? I am experiencing the same, and the community suggested resolution has not worked. VSC Console 5.0 vCenter 5.5 U1 Windows 2012R2

Re: Can't use VSC 5.0

CASTROJSEC — Thu, 23 Oct 2014 20:48:46 GMT

are you using the client agent to log into vcenter or are you using the web client? You have to use the web client to log into vcenter. VSC 5 only support the web client right now.

Re: Can't use VSC 5.0

Neririn — Thu, 23 Oct 2014 21:08:27 GMT

Yes. Web Client only. From the web client, the plugin shows up and I can see my controllers, yet as soon as I transition from Details to Entities while creating a backup job, I get an Error "Unable to connect to Virtual Storage Console server. Please mae sure that the VIrtual Storage Console server is running" I get this every time, even when logged in as the SSO admin so I am pretty sure it isnt a rights issue. That said, I dont know WHAT the issue is so I suppose it could be rights related somewhere.

Re: Can't use VSC 5.0

CASTROJSEC — Thu, 23 Oct 2014 21:20:34 GMT

You need to check the logs. off the top of my head it sounds like a DNS or RPC issue. I noticed that you are using 2012 R2. Is firewall turned on locally on that server? Can you send me the output of the VSC log?

Re: Can't use VSC 5.0

woodrog — Thu, 23 Oct 2014 22:52:51 GMT

My advice is uninstall the VSC. Make sure that you login as a local administrator to the W2K8 box that you are doing the install on and turn UAC off. Right click run as administrator. There is a KB that documents issues with installs with UAC turned on. Do not attempt to use a domain admin account. You can only access VSC 5.0 through the Web Client. If you still have the issue I would look at the vsc.log as Castrojsec suggested.

Re: Can't use VSC 5.0

Neririn — Thu, 23 Oct 2014 23:11:53 GMT

This is windows 2012 R2 but I'll try the local admin install.

Re: Can't use VSC 5.0

Neririn — Fri, 24 Oct 2014 01:20:16 GMT

Run as administrator (domain admin) seems to have done the trick! Thank you all!

Re: Can't use VSC 5.0

rremacha_dss — Fri, 08 May 2015 16:39:15 GMT

Was able to resolve the same issue using woodrog's instructions. Thank you!

Re: Can't use VSC 5.0

PhoenixSuns — Tue, 09 Jun 2015 17:29:59 GMT

Thx, that worked after I used the administrator account

Re: Can't use VSC 5.0

pdg — Fri, 12 Jun 2015 16:47:51 GMT

woodrog instrauction did not esolve my issue of not having permissions, still getting the same error.