topic Password changed on filers breaks VSC in VMware Solutions Discussions

Password changed on filers breaks VSC

parkerdrace — Thu, 05 Jun 2025 06:53:40 GMT

The password used to access the storage controllers configured in the VSC (2.01P1) was changed on the filers. I updated the credentials for the storage controllers but still have been unable to use any of the VSC funtionality except Storage Discovery.

The following message is displayed: Unable to build the filer list due to error: loadLicenses failed.

From kamino.log

2011-06-03 11:39:23,213 (697278145@qtp-1563763559-158)DEBUG [ServerServiceImpl] - Enter getFilers.

2011-06-03 11:39:23,213 (697278145@qtp-1563763559-158) DEBUG [ServerServiceImpl] - Enter loadFilers.

2011-06-03 11:39:23,214 (697278145@qtp-1563763559-158) DEBUG [ServerServiceImpl] - Enter createCipher.

2011-06-03 11:39:23,214 (697278145@qtp-1563763559-158) DEBUG [ServerServiceImpl] - Exit createCipher.

2011-06-03 11:39:23,237 (697278145@qtp-1563763559-158) DEBUG [ServerServiceImpl] - Exit loadFilers.

2011-06-03 11:39:23,238 (697278145@qtp-1563763559-158) DEBUG [FilerUtil] - Enter loadLicenses

2011-06-03 11:39:23,465 (697278145@qtp-1563763559-158) ERROR [FilerUtil] - Unable to load the filer licenses:

netapp.manage.NaAuthenticationException: Authorization failed at netapp.manage.NaServer.invokeHTTP(NaServer.java:791)

at netapp.manage.NaServer.invokeElem(NaServer.java:543)

at com.netapp.kamino.server.jzapi.FilerUtil.invokeZAPI(FilerUtil.java:3671)

at com.netapp.kamino.server.jzapi.FilerUtil.invokeZAPI(FilerUtil.java:3677)

at com.netapp.kamino.server.jzapi.FilerUtil.loadLicenses(FilerUtil.java:3376)

at com.netapp.kamino.server.ServerServiceImpl.getFilers(ServerServiceImpl.java:183)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

Any ideas?

Password changed on filers breaks VSC

costea — Fri, 03 Jun 2011 16:44:18 GMT

If you right-click the controller in the table, you can select to update the credentials. Otherwise it will use the last known credentials you added the filer with.

Password changed on filers breaks VSC

parkerdrace — Fri, 03 Jun 2011 16:49:02 GMT

costea wrote:

If you right-click the controller in the table, you can select to update the credentials. Otherwise it will use the last known credentials you added the filer with.

I updated the credentials, it verifies them and then says it is saving the configuration but it still fails when trying to access provisioning, cloning functions.

Password changed on filers breaks VSC

costea — Fri, 03 Jun 2011 16:53:51 GMT

I believe this was fixed in VSC 2.1. If you don't upgrade, you could always remove and re-add the controller.

Password changed on filers breaks VSC

parkerdrace — Fri, 03 Jun 2011 16:55:39 GMT

I just downloaded it, I'll give it a shot.

Password changed on filers breaks VSC

pedro_rocha — Wed, 03 Aug 2011 19:58:24 GMT

Hello guys, I am having a similar issue. The provisioning and cloning tab crashes with message "Unable to get the list of filers: Failed to load the storage controllers from file". And there were no password changes... VSC is 2.1 here.

Any thoughts?

Regards,

Pedro.

Re: Password changed on filers breaks VSC

iworxsupport — Mon, 12 Mar 2012 23:34:36 GMT

Did you ever find a fix to this? i have a similar problem

Re: Password changed on filers breaks VSC

keitha — Mon, 19 Mar 2012 16:07:41 GMT

Which version of VSC? 4.0 just released on Thursday last week!

Keith

Re: Password changed on filers breaks VSC

deannamcneil — Tue, 08 Oct 2013 20:18:40 GMT

I have VSC 4.2 and I just got this error. It's odd!

Re: Password changed on filers breaks VSC

CHRIS_K_AU — Wed, 09 Oct 2013 10:10:48 GMT

Anything interesting in the filer logs? Looks like it's failing when getting info about filer licences.

Re: Password changed on filers breaks VSC

AFEID_NOVARTIS — Thu, 08 May 2014 11:57:17 GMT

Anyone got this fixed?

I'm using VSC 4.2.1 and keep getting the error.

Re: Password changed on filers breaks VSC

scathomas — Fri, 09 May 2014 12:39:42 GMT

Same issue here: I'm using VSC 4.2.1 and keep getting the error on 1 of our vcenter servers