topic Re: VSC 6.2.1 logviewer http error 500 in VMware Solutions Discussions

VSC 6.2.1 logviewer http error 500

jurgen — Mon, 21 Nov 2016 14:16:12 GMT

Hi,

I updated our vsc installation from 6.2P1 to 6.2.1.

Since the upgrade I have the following error when trying to use the logviewer:

HTTP ERROR 500

Problem accessing /smvi/logViewer. Reason:

    Unable to compile class for JSP: 

An error occurred at line: 1 in the generated java file
The type java.io.ObjectInputStream cannot be resolved. It is indirectly referenced from required .class files

Stacktrace:

Caused by:

org.apache.jasper.JasperException: Unable to compile class for JSP: 

An error occurred at line: 1 in the generated java file
The type java.io.ObjectInputStream cannot be resolved. It is indirectly referenced from required .class files

Stacktrace:
	at org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:92)
	at org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:330)
	at org.apache.jasper.compiler.JDTCompiler.generateClass(JDTCompiler.java:423)
	at org.apache.jasper.compiler.Compiler.compile(Compiler.java:317)
	at org.apache.jasper.compiler.Compiler.compile(Compiler.java:295)
	at org.apache.jasper.compiler.Compiler.compile(Compiler.java:282)
	at org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:586)
	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:317)
	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:848)
	at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:598)
	at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:486)
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:119)
	at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:542)
	at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:233)
	at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1065)
	at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:413)
	at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:192)
	at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:999)
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:117)
	at org.eclipse.jetty.server.Dispatcher.forward(Dispatcher.java:271)
	at org.eclipse.jetty.server.Dispatcher.forward(Dispatcher.java:98)
	at org.springframework.web.servlet.view.InternalResourceView.renderMergedOutputModel(InternalResourceView.java:238)
	at org.springframework.web.servlet.view.AbstractView.render(AbstractView.java:264)
	at org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1201)
	at org.springframework.web.servlet.DispatcherServlet.processDispatchResult(DispatcherServlet.java:986)
	at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:933)
	at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:851)
	at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:953)
	at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:844)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:735)
	at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:829)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:848)
	at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:598)
	at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:486)
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:119)
	at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524)
	at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:233)
	at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1065)
	at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:413)
	at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:192)
	at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:999)
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:117)
	at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:250)
	at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:149)
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:111)
	at org.eclipse.jetty.server.Server.handle(Server.java:350)
	at org.eclipse.jetty.server.AbstractHttpConnection.handleRequest(AbstractHttpConnection.java:454)
	at org.eclipse.jetty.server.BlockingHttpConnection.handleRequest(BlockingHttpConnection.java:47)
	at org.eclipse.jetty.server.AbstractHttpConnection.headerComplete(AbstractHttpConnection.java:890)
	at org.eclipse.jetty.server.AbstractHttpConnection$RequestHandler.headerComplete(AbstractHttpConnection.java:944)
	at org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:630)
	at org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java:230)
	at org.eclipse.jetty.server.BlockingHttpConnection.handle(BlockingHttpConnection.java:66)
	at org.eclipse.jetty.server.bio.SocketConnector$ConnectorEndPoint.run(SocketConnector.java:254)
	at org.eclipse.jetty.server.ssl.SslSocketConnector$SslConnectorEndPoint.run(SslSocketConnector.java:665)
	at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:603)
	at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:538)
	at java.lang.Thread.run(Thread.java:745)

Thank you for any help.

Re: VSC 6.2.1 logviewer http error 500

AmitPanchal — Mon, 21 Nov 2016 15:42:50 GMT

There is already a bug logged and VSC engineering support is currently looking into it. I will share further updates on this post as available.

Re: VSC 6.2.1 logviewer http error 500

jurgen — Tue, 22 Nov 2016 14:20:16 GMT

ok.

Thank you.

Best regards,

Re: VSC 6.2.1 logviewer http error 500

AaronR — Fri, 02 Dec 2016 05:52:44 GMT

I just encountered this same issue after upgrading to 6.2.1. I tried performing the backup manually from the vsphere client, and it said it couldn't rename the "_recent" snapshot, which led me to this KB article:

https://kb.netapp.com/support/s/article/vsc-smvi-backup-fails-with-failed-to-rename-snapshot?language=en_US

Short story is I had to delete my snapshot ending with "_recent", then I re-ran the job and it completed successfully.

Re: VSC 6.2.1 logviewer http error 500

hwiteam — Fri, 30 Dec 2016 10:24:16 GMT

Hi Guys, any news regarding this issue?

Re: VSC 6.2.1 logviewer http error 500

tommymuehl — Thu, 19 Jan 2017 09:12:32 GMT

hi guys, is there an update available?

Re: VSC 6.2.1 logviewer http error 500

CTI-JK — Fri, 20 Jan 2017 19:41:45 GMT

anyone have bug ID number?

Re: VSC 6.2.1 logviewer http error 500

tommymuehl — Mon, 23 Jan 2017 11:02:35 GMT

Bug #1050057

no public details available right now...

Re: VSC 6.2.1 logviewer http error 500

clayton123 — Wed, 25 Jan 2017 18:15:09 GMT

This is affecting several systems and we have just opened a case on it. Does anyone have any further info?

Thanks..

ps. I will update this as we'll push for escalation.

Re: VSC 6.2.1 logviewer http error 500

aviwollman — Thu, 26 Jan 2017 06:33:22 GMT

Waiting for answers ...

Re: VSC 6.2.1 logviewer http error 500

clayton123 — Mon, 30 Jan 2017 17:57:41 GMT

To fix this issue I downgraded the java that’s imbedded directly in VSC folder located here: “C:\Program Files\NetApp\Virtual Storage Console\jre”

In order to do this I moved the original files to a folder named “original” that I created in the same directory, I had to stop all the Netapp and VMware services to allow the move, then I took all the files from an install of version 8 update 66 of java on the same machine from C:\Program Files\Java\jre1.8.0_66 and put them in the VSC folder “C:\Program Files\NetApp\Virtual Storage Console\jre” where the files were located that I moved (the file names were an exact match)..

I restarted the machine, did a backup and checked the logging link and all worked. I then backed up and restored another vm and it worked fine as well..

Everything I checked worked fine but proceed at your own risk knowing this is an older version of JAVA..

I uploaded logs VSC logs to the case and asked that they be reviewed by an engineer to make sure there are no issues with this fix. I'll reply when I know more...

Scott

Re: VSC 6.2.1 logviewer http error 500

clayton123 — Mon, 30 Jan 2017 17:56:12 GMT

Everything seems to be OK from our in-house testing.. Below is from Netapp Support:

"I haven’t noticed anything that warrants additional investigation at this time. I did follow up with another resource about this particular fix, and he’s said it has worked successfully for another case before yours. Because the pool of clients who’ve opted for this fix is small, it’s a bit difficult for us to guarantee that it won’t result in another issue down the line. What we have seen is successful so far, however, and in your most recent logs, I don’t see an issue. As long as you’re comfortable understanding that you’re trying something a bit newer and less tested, then I don’t see any issue with the fix you implemented."

Please let me know if this fix has helped anyone and if there are any issues:

Scott

Re: VSC 6.2.1 logviewer http error 500

clayton123 — Mon, 30 Jan 2017 17:57:19 GMT

I can confirm that everything is working with the change out of java as listed above. We've had no issues.

Re: VSC 6.2.1 logviewer http error 500

hwiteam — Tue, 14 Feb 2017 15:17:05 GMT

can confirm the workaround is working very well! Thank you very much!

Important is the Java Version. Tried it with 8.51, which was already offline available, and it didn't work. After going to 8.66 everything worked instantly, not even running a new backupjob was necessary. Just picked an older link from an email and tried it.

Re: VSC 6.2.1 logviewer http error 500

ShawnDavis — Wed, 01 Mar 2017 01:11:12 GMT

I am having this error as well. Couldn't find a link to the bug number referenced above, does anyone have a link?

Re: VSC 6.2.1 logviewer http error 500

lorpeink — Wed, 01 Mar 2017 07:17:35 GMT

Bug #1050057

There is a new version 6.2.1P1 posted 23/2/2017, anyone have already check it ?

Re: VSC 6.2.1 logviewer http error 500

netrz — Wed, 01 Mar 2017 07:50:47 GMT

Hi lorpeink,

I have this problem with 6.2.1P1 too.

Re: VSC 6.2.1 logviewer http error 500

ShawnDavis — Wed, 01 Mar 2017 15:21:57 GMT

We installed this latest version yesterday. Preliminary results are that VSC vSphere functionality is restored. However did encounter a logviewer http error 500 and performed this workaround to the error: https://community.netapp.com/t5/VMware-Solutions-Discussions/VSC-6-2-1-logviewer-http-error-500/td-p/125540/highlight/false/page/2

Now we are retesting VSC functionality.

Re: VSC 6.2.1 logviewer http error 500

sugandhanarang — Thu, 02 Mar 2017 06:25:31 GMT

Hi,

VSC engineering has planned to take care of this bug#1050057 in future release.

We will share more updates on this as available.

Thanks!

Sugandha

Re: VSC 6.2.1 logviewer http error 500

nicholsongc — Thu, 02 Mar 2017 21:46:09 GMT

Spoke to NetApp Support today... expected fix is in v6.2.2 - no release ETA for 6.2.2 since "6.2.1P1 just came out last week"

Don't shoot the messenger....