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Can't Send Auto Support Needs Your Advise

HENRYPAN2
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Dear NetApp Gurus,

One of my NAS2020 stopped send out auto support data.

Troubleshooting find that I could not ping the smtp server from the filer.

Any advise on the next step to get my auto support send out again?

Thanks in advance & looking forward to hear from you.

Henry

FYI:

akfiler8> options autosupport

autosupport.cifs.verbose     off

autosupport.content          complete

autosupport.doit             DONT

autosupport.enable           on

autosupport.from             AKFiler8@providence.org

autosupport.local.nht_data.enable off

autosupport.local.performance_data.enable off

autosupport.mailhost         smtp.providence.org

autosupport.minimal.subject.id hostname

autosupport.nht_data.enable  on

autosupport.noteto

autosupport.performance_data.enable on

autosupport.retry.count      15

autosupport.retry.interval   4m

autosupport.support.enable   on

autosupport.support.proxy

autosupport.support.to       autosupport@netapp.com

autosupport.support.transport smtp

autosupport.support.url      support.netapp.com/asupprod/post/1.0/postAsup

autosupport.throttle         on

autosupport.to               henry.pan@providence.org,dennis.hoak@providence.org                                                                                                                     ,fferrant@provak.org,drjohnso@provak.org,theron.bair@providence.org

akfiler8> ping smtp.providence.org

no answer from smtp.providence.org

akfiler8> ifconfig -a

e0a: flags=80908043<BROADCAST,RUNNING,MULTICAST,TCPCKSUM,VLAN> mtu 1500

        ether 02:a0:98:0b:bf:e4 (auto-1000t-fd-up) flowcontrol full

        trunked vif0

e0b: flags=80908043<BROADCAST,RUNNING,MULTICAST,TCPCKSUM,VLAN> mtu 1500

        ether 02:a0:98:0b:bf:e4 (auto-1000t-fd-up) flowcontrol full

        trunked vif0

lo: flags=1948049<UP,LOOPBACK,RUNNING,MULTICAST,TCPCKSUM> mtu 9188

        inet 127.0.0.1 netmask 0xff000000 broadcast 127.0.0.1

vif0: flags=80908043<BROADCAST,RUNNING,MULTICAST,TCPCKSUM,VLAN> mtu 1500

        ether 02:a0:98:0b:bf:e4 (Enabled virtual interface)

vif0-254: flags=948043<UP,BROADCAST,RUNNING,MULTICAST,TCPCKSUM> mtu 1500

        inet 10.20.254.241 netmask 0xffffffe0 broadcast 10.20.254.255

        ether 02:a0:98:0b:bf:e4 (Enabled virtual interface)

vif0-12: flags=948043<UP,BROADCAST,RUNNING,MULTICAST,TCPCKSUM> mtu 1500

        inet 10.26.12.26 netmask 0xffffff00 broadcast 10.26.12.255

        ether 02:a0:98:0b:bf:e4 (Enabled virtual interface)

akfiler8> sysconfig

        NetApp Release 7.2.4L1: Wed Nov 21 00:49:33 PST 2007

        System ID: 0135024830 (akfiler8)

        System Serial Number: 30002227 (akfiler8)

        System Rev: D1

        slot 0: System Board

                Processors:         1

                Memory Size:        896 MB

        slot 0: Dual 10/100/1000 Ethernet Controller G20

                e0a MAC Address:    00:a0:98:0b:bf:e4 (auto-1000t-fd-up)

                e0b MAC Address:    00:a0:98:0b:bf:e5 (auto-1000t-fd-up)

        slot 0: FC Host Adapter 0a

                14 Disks:            5923.5GB

                1 shelf with AT-FCX

        slot 0: FC Host Adapter 0b

                14 Disks:            5923.5GB

                1 shelf with AT-FCX

        slot 0: SAS Host Adapter 0c

                1 shelf with ESAS

        slot 0: NetApp ATA/IDE Adapter 0e (0x000001f0)

                0e.0                 245MB

        Baseboard Management Controller:

                Firmware Version:   1.1

                IPMI version:       2.0

                DHCP:               off

                BMC MAC address:    00:a0:98:0b:bf:e6

                IP address:         10.21.20.39

                IP mask:            255.255.255.0

                Gateway IP address: 10.21.20.1

                BMC ARP interval:   10 seconds

                BMC has (1) user:   naroot

                ASUP enabled:       on

                ASUP mailhost:      smtp.providence.org

                ASUP from:          AKFiler8@providence.org

                ASUP recipients:    henry.pan@providence.orghenry.pan@providence.org

                Uptime:             1261 Days, 16:01:32

akfiler8>

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