Dear NetApp Gurus,
One of my NAS2020 stopped send out auto support data.
Troubleshooting find that I could not ping the smtp server from the filer.
Any advise on the next step to get my auto support send out again?
Thanks in advance & looking forward to hear from you.
Henry
FYI:
akfiler8> options autosupport
autosupport.cifs.verbose off
autosupport.content complete
autosupport.doit DONT
autosupport.enable on
autosupport.from AKFiler8@providence.org
autosupport.local.nht_data.enable off
autosupport.local.performance_data.enable off
autosupport.mailhost smtp.providence.org
autosupport.minimal.subject.id hostname
autosupport.nht_data.enable on
autosupport.noteto
autosupport.performance_data.enable on
autosupport.retry.count 15
autosupport.retry.interval 4m
autosupport.support.enable on
autosupport.support.proxy
autosupport.support.to autosupport@netapp.com
autosupport.support.transport smtp
autosupport.support.url support.netapp.com/asupprod/post/1.0/postAsup
autosupport.throttle on
autosupport.to henry.pan@providence.org,dennis.hoak@providence.org ,fferrant@provak.org,drjohnso@provak.org,theron.bair@providence.org
akfiler8> ping smtp.providence.org
no answer from smtp.providence.org
akfiler8> ifconfig -a
e0a: flags=80908043<BROADCAST,RUNNING,MULTICAST,TCPCKSUM,VLAN> mtu 1500
ether 02:a0:98:0b:bf:e4 (auto-1000t-fd-up) flowcontrol full
trunked vif0
e0b: flags=80908043<BROADCAST,RUNNING,MULTICAST,TCPCKSUM,VLAN> mtu 1500
ether 02:a0:98:0b:bf:e4 (auto-1000t-fd-up) flowcontrol full
trunked vif0
lo: flags=1948049<UP,LOOPBACK,RUNNING,MULTICAST,TCPCKSUM> mtu 9188
inet 127.0.0.1 netmask 0xff000000 broadcast 127.0.0.1
vif0: flags=80908043<BROADCAST,RUNNING,MULTICAST,TCPCKSUM,VLAN> mtu 1500
ether 02:a0:98:0b:bf:e4 (Enabled virtual interface)
vif0-254: flags=948043<UP,BROADCAST,RUNNING,MULTICAST,TCPCKSUM> mtu 1500
inet 10.20.254.241 netmask 0xffffffe0 broadcast 10.20.254.255
ether 02:a0:98:0b:bf:e4 (Enabled virtual interface)
vif0-12: flags=948043<UP,BROADCAST,RUNNING,MULTICAST,TCPCKSUM> mtu 1500
inet 10.26.12.26 netmask 0xffffff00 broadcast 10.26.12.255
ether 02:a0:98:0b:bf:e4 (Enabled virtual interface)
akfiler8> sysconfig
NetApp Release 7.2.4L1: Wed Nov 21 00:49:33 PST 2007
System ID: 0135024830 (akfiler8)
System Serial Number: 30002227 (akfiler8)
System Rev: D1
slot 0: System Board
Processors: 1
Memory Size: 896 MB
slot 0: Dual 10/100/1000 Ethernet Controller G20
e0a MAC Address: 00:a0:98:0b:bf:e4 (auto-1000t-fd-up)
e0b MAC Address: 00:a0:98:0b:bf:e5 (auto-1000t-fd-up)
slot 0: FC Host Adapter 0a
14 Disks: 5923.5GB
1 shelf with AT-FCX
slot 0: FC Host Adapter 0b
14 Disks: 5923.5GB
1 shelf with AT-FCX
slot 0: SAS Host Adapter 0c
1 shelf with ESAS
slot 0: NetApp ATA/IDE Adapter 0e (0x000001f0)
0e.0 245MB
Baseboard Management Controller:
Firmware Version: 1.1
IPMI version: 2.0
DHCP: off
BMC MAC address: 00:a0:98:0b:bf:e6
IP address: 10.21.20.39
IP mask: 255.255.255.0
Gateway IP address: 10.21.20.1
BMC ARP interval: 10 seconds
BMC has (1) user: naroot
ASUP enabled: on
ASUP mailhost: smtp.providence.org
ASUP from: AKFiler8@providence.org
ASUP recipients: henry.pan@providence.orghenry.pan@providence.org
Uptime: 1261 Days, 16:01:32
akfiler8>