Cannot Access my AWS Cluster  via Cloud Manager. I tried from Cloud Central and also from within my network.   Cloud central = I get "Failed to load accounts" message From the Web Interface within our network " I get a proxy box"   Yesterday, I did update the SSL certificates that expired on the cluster.   Help please. ... View more

Hello, Databroker is tryng to update itself but I see the following error messages on the databroker logs:   [2021-06-09T11:50:54.137] [ERROR] [MASTER] [0] [1679] [update]  fatally failed due to error: self signed certificate in certificate chain [2021-06-09T11:50:54.137] [INFO] [MASTER] [0] [1679] SEND MESSAGE: {"message":{"step":"INITIALIZE","status":"FAILED","reason":"self signed certificate in certificate chain","bundleUrl":https://repo.cloudsync.netapp.com/production/phoenix/data-broker_1.3.0.20068-77b36b3-production.zip,"bundleVersion":"1.3.0.20068-77b36b3-production","relationships":[{"relationshipId":"60c027616af36a1ef1e592b5","source":{"cifs":{"host":"pactual1.pactual.net","share":"/netapp","version":"2.1","provider":"cifs","path":"pactual1"}},"target":{"cifs":{"host":"10.12.99.245","share":"/pactual1_mig","version":"2.1","provider":"cifs"}},"scannerQueue":https://sqs.us-east-1.amazonaws.com/167338112540/CS_prod_scanner_60c027616af36a1ef1e592b5_1623205729859,"transferrerQueue":https://sqs.us-east-1.amazonaws.com/167338112540/CS_prod_transferrer_60c027616af36a1ef1e592b5_1623205729865,"settings":{"gracePeriod":30,"deleteOnSource":false,"deleteOnTarget":true,"objectTagging":true,"retries":0,"copyAcl":true,"files":{"excludeExtensions":[],"maxSize":9007199254740991,"minSize":0,"minDate":"1970-01-01","maxDate":null},"fileTypes":{"files":true,"directories":true,"symlinks":true},"compareBy":{"uid":true,"gid":true,"mode":true,"mtime":true},"schedule":{"syncInDays":1,"syncInHours":0,"syncInMinutes":0,"isEnabled":true,"syncWhenCreated":true,"nextTime":"2021-06-10T02:00:00.000Z"}}}],"groupId":"60b4ee00514879be812715c5","bundleEtag":"\"f6b684a68ef1c4d4f882cbde29bd2ec4\""},"messageAttributes":{"dataBrokerId":"60b4ee00619556130762b437","groupId":"60b4ee00514879be812715c5","requestId":"8eaeb312-55d3-4eb9-a507-4ad1a181d131","type":"update","approximateReceiveCount":"1"}}   Any ideas on how to solve this? Thanks! Alexandre   ... View more

Hello, I would like to test the Cloud Sync solution and I am trying to install the on prem connector using the procedure shown at:  https://docs.netapp.com/us-en/occm/task_installing_linux.html.   After running the script I am able to access the GUI interface. But, when I am in the Setup Cloud Manager screen, I am getting the following error message: "Request contains invalid parameters" (see attached screenshot).   In the /opt/application/netapp/cloudmanager/log/server.log I see this message: 2021-05-07 14:37:07,317 EDT ERROR [Initial Setup With Portal ] [QIBc9GXN] [ ] [Alexandre Oliveira] (qtp887068672-364) [GeneralExceptionMapper:67] Request contains invalid parameters. company Please enter a string that is between 2 to 255 characters in length. The string must not contain non-English letters com.netapp.oncloud.rest.validation.ViolationException: Request contains invalid parameters. company Please enter a string that is between 2 to 255 characters in length.   Any ideas what am I doing wrong? Thanks! Alexandre ... View more

Hello,   I am getting the following errors on in the data-broker.log. Any idea on how to troubleshoot this?   1|data-broker | [2021-03-04T17:02:58.392] [INFO] [MASTER] [0] [1827] Restarting worker of type ACL-SERVER. 1|data-broker | [2021-03-04T17:02:58.392] [INFO] [MASTER] [0] [1827] Forking file: /opt/netapp/databroker/acl-server.js 1|data-broker | [2021-03-04T17:02:58.918] [WARN] [MASTER] [0] [1827] Worker #1073471, PID 20311 died SIGABRT. 1|data-broker | [2021-03-04T17:02:58.919] [INFO] [MASTER] [0] [1827] Restarting worker of type ACL-SERVER. 1|data-broker | [2021-03-04T17:02:58.919] [INFO] [MASTER] [0] [1827] Forking file: /opt/netapp/databroker/acl-server.js 1|data-broker | [2021-03-04T17:02:59.448] [WARN] [MASTER] [0] [1827] Worker #1073472, PID 21046 died SIGABRT. 1|data-broker | [2021-03-04T17:02:59.450] [INFO] [MASTER] [0] [1827] Restarting worker of type ACL-SERVER. 1|data-broker | [2021-03-04T17:02:59.451] [INFO] [MASTER] [0] [1827] Forking file: /opt/netapp/databroker/acl-server.js 1|data-broker | [2021-03-04T17:03:00.002] [WARN] [MASTER] [0] [1827] Worker #1073473, PID 21782 died SIGABRT. 1|data-broker | [2021-03-04T17:03:00.002] [INFO] [MASTER] [0] [1827] Restarting worker of type ACL-SERVER. 1|data-broker | [2021-03-04T17:03:00.003] [INFO] [MASTER] [0] [1827] Forking file: /opt/netapp/databroker/acl-server.js 1|data-broker | [2021-03-04T17:03:00.532] [WARN] [MASTER] [0] [1827] Worker #1073474, PID 22518 died SIGABRT. 1|data-broker | [2021-03-04T17:03:00.532] [INFO] [MASTER] [0] [1827] Restarting worker of type ACL-SERVER. 1|data-broker | [2021-03-04T17:03:00.533] [INFO] [MASTER] [0] [1827] Forking file: /opt/netapp/databroker/acl-server.js   ... View more