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SharePoint backup with SAAS backup



I am testing the SAAS Backup. Exchange and OneDrive backups are working fine, I am able to backup and restore.

SharePoint backup shows as successful but it doesn't bring anything. I can't see any documents, sites, etc. Service user as admin permissions on Office 365.

Anything I should be looking at?






I'm unsure if you have found our online Documentation already but it mentions two types of Restores which I have linked here for you:

  1. High-level service restore
  2. Granular-level restore for Microsoft SharePoint Online

If you could share what kind of restore you are trying to perform and possibly a ScreenShot of what's not working, we will try our best to find an answer for you. 



I am trying to backup our SharePoint online environment.

The tool is only discoveryng our team site:


I'd like to backup all the sites we have available, including our PWA site


Should the tool auto discover all the sites? Is it a problem with the permissions that were assigned to the service user?


Thanks again!

Hi AlexandreOliveira, My suggesting is to open a case with Netapp. We might have to open a cloud ticket with our backend team.
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