BlueXP Services

BlueXP upgrade

arnaudmary
3,163 Views

Hello,

i'm trying to upgrade bluexp (3.9.23 / 180 => 3.9.25); darksite installation then no internet access

 

[✖] Loading Docker Images Failed to load docker images
devicemapper: Error running deviceCreate (CreateSnapDeviceRaw) dm_task_run failed

 

Any idea ?

 

Thanks

 

detailed log :

 

[✔] Verifying root permissions
[✔] Verifying disk space OK
[✔] Verifying memory OK
[✔] Verifying Docker version OK
20.10.21
[✔] Verify Docker service is enabled OK
[✔] Extracting docker-compose OK
Extracted to /usr/bin/
[✔] Setting docker-compose executable OK
[✔] Verifying docker-compose version OK
1.29.2
[✖] Loading Docker Images Failed to load docker images
devicemapper: Error running deviceCreate (CreateSnapDeviceRaw) dm_task_run failed

Installation failed, further info can be found on: /tmp/installer-2023-05-31T104454.log
[root@BlueXP tmp]# more /tmp/installer-2023-05-31T104454.log
[INFO] 2023-05-31T08:44:54.481Z {"title":"Verifying root permissions","success":true}
[INFO] 2023-05-31T08:44:54.492Z {"title":"Verifying disk space","success":true,"data":{"diskSpace":{"diskPath":"/var","free":17827536896,"size":32201768960},"requiredGB":10,"availableGB":16.603187561035156},"successText":"OK"}
[INFO] 2023-05-31T08:44:54.493Z {"title":"Verifying memory","success":true,"successText":"OK","data":{"totalMemory":16637321216,"totalMemoryMb":15866,"minMemoryBytes":6442450944,"minMemoryMB":6144}}
[INFO] 2023-05-31T08:44:54.560Z {"title":"Verifying Docker version","success":true,"successText":"OK","successDebug":"20.10.21","data":{"dockerVersion":"20.10.21"}}
[INFO] 2023-05-31T08:44:54.574Z {"title":"Verify Docker service is enabled","success":true,"successText":"OK"}
[INFO] 2023-05-31T08:44:54.696Z {"title":"Extracting docker-compose","success":true,"successText":"OK","successDebug":"Extracted to /usr/bin/","data":{"status":0,"stderr":"","stdout":"docker-compose\n","cmdline":"bash -c set -euo pipefai
l; tar -xzvf <(tail -c +2531223152 /tmp/Cloud-Manager-Connector-offline-v25 | head -c 12583603)"}}
[INFO] 2023-05-31T08:44:54.701Z {"title":"Setting docker-compose executable","success":true,"successText":"OK","data":{"stdout":"","stderr":"","status":0,"cmdline":"chmod +x /usr/bin/docker-compose"}}
[INFO] 2023-05-31T08:44:55.350Z {"title":"Verifying docker-compose version","success":true,"successText":"OK","successDebug":"1.29.2","data":{"dockerComposeVersion":"1.29.2"}}
[INFO] 2023-05-31T08:45:53.332Z {"title":"Loading Docker Images","success":false,"errorTitle":"Failed to load docker images","errorDescription":"devicemapper: Error running deviceCreate (CreateSnapDeviceRaw) dm_task_run failed\n"}

1 ACCEPTED SOLUTION
4 REPLIES 4

Ontapforrum
3,133 Views

I don't deal with bluexp upgrades, so I don't know the reason for error but as you mentioned you are running it on the dark-site (Without internet access): So I am assuming you have downloaded the offline-binary (which I can see in the error "Cloud-Manager-Connector-offline-v25") ?

 

When you downloaded the offline-binary, there is a section that says : We have implemented Code Signing for Cloud Connector and Offline Binary. Please follow the below steps on the Virtual Machine.

 

Have you tried the steps mentioned in the 'Download README.TXT' that says : To verify Connector installer for restricted networks without internet access. Please download the Cloud Manager Certificate file (CloudManager.crt) and Signature file (CloudManager.sig) along with Offline Binary and follow the below steps.

 

If you still run into issues, you can also reach out to discord channel at:
https://discord.gg/NetApp

arnaudmary
3,131 Views

Hello,

 

Yes i did:

 

[root@BlueXP tmp]# openssl x509 -in CloudManager.crt -pubkey -noout > CloudManager-offline-public.pub
[root@BlueXP tmp]# openssl dgst -sha256 -verify CloudManager-offline-public.pub -signature CloudManager.sig Cloud-Manager-Connector-offline-v25
Verified OK

 

Arnaud

Ontapforrum
3,125 Views

manistorage
2,489 Views

Hi,

 

i had similar issues. we have BlueXP with darksite edition. instead of upgrading it, it overwrote the existing configuration. it became a new install.

 

let me know if you mange to crack this.

 

Regards,

Mani

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