Does anyone has this problem where Cloud Manager suddenly could not accept any proxy? I tried to save the proxy setting using Chrome, IE, and Firefox, all of them having issue -- unable to connect to proxy.
The cloud manager is version 3.4.3. It was working before and all of sudden we have this problem.
Thanks for your reply.
I forgot to tell you that I'm not using cloud manager in AWS, but it's a linux cloud manager.
I did not have any issue before and if I used 'curl' to test the Internet connectivity, it was working fine.
Is the new version available to download from the support website?
I tested the URL you mentioned (netapp-cloud-account.auth0.com) and I got the http status code 302. This does not seem correct to me. It should be HTTP 200.
Thanks & Regards,
I found the problem. We have SSL decryption in our firewall and it has been implemented recently. This explains why Cloud Manager was working before.
SSL decryption requires the host -- in this case Cloud Manager linux host -- to have the trust certificate installed (.crt file).
Although the trust certificate has been installed, Cloud Manager still prompt me "proxy error". So it looks like Cloud Manager software cannot tolerate SSL decryption.
So for now, I have disabled SSL decryption and now Cloud Manager is back to normal.
I can perform SSL decryption exclusion, however, I need to have the list URL that Cloud Manager is using. If you have the list of URL, that would be great.
You can load the CA cert to OCCM's trust-store (which I believe is differen't than the OS' trust-store you already tried loading the cert to) using the http://<occmip>/occm/api-doc/#!/occm:key-store/installTrustedCertificateFile_post_7 api.
I believe we're running into the same issue with a proxy doing SSL decyrption using a cert issued by a custom CA. The question is though... how to upload the CA cert to the OCCM trust-store when you don't have any credentials setup for OCCM yet?