Cloud Insights

CI - Acquisition error

Sujata

Hello CI team,

 

     This is first time I am attempting AU installation on Windows server, getting this error:

 

2021-07-23 22:42:21,099 ERROR [main] com.onaro.sanscreen.acquisition.framework.mgmt.FrameworkService (FrameworkService.java:84) - Framework service start error: Failed to sign AU certificate: Sign AU certificate request /rest/v1/au/cert/ failed: UserDetails not authenticated.

com.onaro.sanscreen.acquisition.framework.FrameworkException: Failed to sign AU certificate: Sign AU certificate request /rest/v1/au/cert/ failed: UserDetails not authenticated.

 

Any help appreciated.

 

Thx

Sujata

 

 

3 REPLIES 3

ostiguy

Do you know how much time elapsed between when you obtained a token in the CI WebUI to create an AU, and when you entered it into the AU installer?

 

I believe that token only has a 60 minute lifespan, so if the time delta exceeded that, the AU might be unable to get its certificate signed because it cannot longer authenticate.

 

 

Sujata

Thanks. Let me ask storage engineer who was attempting the install, will keep you posted with the outcome.

tahmad

Hello @Sujata , any update regarding the error?

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