I am just starting to use SMSP. I configured my Manager and installed the various agents (control and members)
When I open the SMSP interface and go to Control Panel - SMSP Services - Control Service, I can see at the SErver Monitor that it is up but when I go to the Agent Monitor tab, all the agents have status of down. I know that the communication service on the agents are running. I did restart the service and it went up, but then it would go back down when I look at the Agent Monitor.
Also what I notice is, when I restart the agent service, I will then see in the manager that the status is up but then will be down again after a few seconds, although on the actual server (agent), the service is still running.
Please configure the management server to use an IP address for the control service, media service, and web service. You can do this via the Management Server Configuration tool that is found in the All Programs > NetApp > SnapManager for SharePoint program group.
Also, please change the Agents to use IP addresses for the control service address and the agent address. There is an Agent Configuration tool that is found in the All Programs > NetApp > SnapManager for SharePoint program group.
Also, please check the firewall settings on the Management server as well as the hosts where the SMSP agents are installed.
On the SMSP Managment server these ports need to be open:
SMSP Control Service Port 12000
SMSP Manager Web Service Port 12011
SMSP Media Service Control Port 12001
SMSP Web Service Port 8080 or 8443
Make sure that the Management server can communicate to the NetApp storage over port 80, 443, and 135.
On the server where the SMSP Agent is installed, these ports need to be open: