Data Backup and Recovery Discussions

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Can't pass the license check in Single Mailbox Recovery

I installed the SMBR on a Windows 2012 R2 VM. But I'm unable to pass the license check unter About -> License Info

Tried the cluster management and node ip's unter "Storage appliancename or IP address" but I alway get the following error:

"Netapp storage appliance not found. Verify the specified storage appliance is accessible and try again"

It works with the older 7-Mode system. But because the 7-Mode system will go offline in a few month I installed now a new SMBR VM.

All the Webserver services are enabled on cluster and the vserver.

Regards
Carma

14 REPLIES 14
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Re: Can't pass the license check in Single Mailbox Recovery

Did you install SMBR7.2? If yes, pleas try the following:

* uninstall SMBR7.2

* install SMBR7.1.1

* update SMBR to 7.2

 

Best regards

Martin

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Re: Can't pass the license check in Single Mailbox Recovery

Hi,

 

We have the same problem and followed the steps but still the same error. Did you solve the problem already?

Can you let me know what the solution was?

 

Thanks!

Marco

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Re: Can't pass the license check in Single Mailbox Recovery

Hi

 

SMBR checks for the license ONLY using HTTP.

If by any chance the HTTP port is closed between the SMBR server and the Storage system the license check fails.

Please double check that and be sure that the HTTP traffic is allowed.

 

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Re: Can't pass the license check in Single Mailbox Recovery

Hi,

 

same issue here. We tried to use the name/ip of the cluster and svm (dns resolves to mgmt ip of cluster or svm)

SMBR 7.2.1

ONTAP 9.3RC1

 

Any help would be appreciated.

 

Greetings,

Fabian

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Re: Can't pass the license check in Single Mailbox Recovery

Is the HTTP traffic allowed from the SMBR machine to the storage?

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Re: Can't pass the license check in Single Mailbox Recovery

SMBR is installed on the exchange server within the same subnet as the storage

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Re: Can't pass the license check in Single Mailbox Recovery

Thank you

same subnet does not mean that the HTTP trafic is allowed.

can you test the connection? telent or some other tool can help..

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Re: Can't pass the license check in Single Mailbox Recovery

Thanks matte,

 

I already checked that - the svm is listening on port 80, the cluster management ip is not. I am pretty sure that the svm ip should be fine for that purpose, since this configuration is working on another site.

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Re: Can't pass the license check in Single Mailbox Recovery

Yes, you are correct, the SVM connection should be fine since SMBR only send something like a get-version zapi to the storage. If it gets back and answer it assume to be talking to a NetApp storage hence validate the license.

So, did you double check also that the SVM can talk back to the Server over HTTP? maybe checking it with whireshark can kelp.

Another option could be ot request a license file and upgrade to SMBR 8

 

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Re: Can't pass the license check in Single Mailbox Recovery

Hi matte,

 

thanks. I will check that too.

 

How do I request an license file for SMBR 8?

 

Greetings,

Fabian

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Re: Can't pass the license check in Single Mailbox Recovery

To get the license you can open a non-technical case with NetApp or refer to your account team or the netapp reseller.

 

then you can also check if the storage system accepts HTTP

 

Cluster1::> vserver services web show -vserver

Vserver   Type     Service Name     Description                        Enabled
--------- -------- ---------------- ---------------------------------  -------
svm_test  data     ontapi           Remote Administrative API Support  true
 
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Re: Can't pass the license check in Single Mailbox Recovery

Hi matte,

 

we double-checked access via HTTP with no luck. We are going to request a license for SMBR8.

 

According to NetApp support this is done via ONTRACK directly:

 

Please follow the below steps.

 

  1. Download SMBR 8.0.1 from NetApp download site.
  2. Install SMBR and run the application.
  3. The SMBR software will automatically detect where a license code has been applied or not.

If no license code has been applied, a dialog box stating “License Code Required” will pop up every time the application is opened until a license has been applied. The application will not run until a license code has been applied.

  1. Click on “request license” button which will redirect the user to ONTRACK privacy policy (GDPR compliant). The user will have to acknowledge the same to move to the next step.
  2. Fill in the contact person and company details in the “License code request” dialogue box
  3. Customer will receive the SMBR license code via email (on the email address provided) from ONTACK license support team.

 

Thanks and greetings,

Fabian

 

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Re: Can't pass the license check in Single Mailbox Recovery

Hello

yes, that is correct! the licesne is provided by Ontrack.

you can either follow the steps or open a non-tech case with Netapp and the team will forward the request to Ontrack.

I think the easier way si to follow the steps you reported 🙂

 

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Re: Can't pass the license check in Single Mailbox Recovery

check to make sure the http protocol is enabled.

 

Run the following command

"system service web show"

 

If you get "HTTP Enabled: false", then you have to enable this

 

  • " set -privilege advanced"
  • type "y" to confirm
  • "system service web modify -http-enabled true"

This will enable http.

 

Check out the KB!
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