Data Backup and Recovery Discussions

Failed to copy VDI file when attempting to restore a VM




I'm getting an issue with the Snap Creator Framework 4.1.1


I'm trying to do some snapshot and restore of my VM in a Xenserver 6.2 SP1 pool.


My Netapp system is a FAS2552 dual controller HA 8.2.2RC1 7-Mode


I installed the Snap Creator Framework server and agent on a separate hardware system of my Xenserver Hypervisor.


I created a profile and backed up a VM without any issue, the snapshot appeared on my Netapp system and the metadata has been copy on my Snap Creator server but when i'm trying to do a restore I am having the following issue:


[xen-00035] Failed to copy VDI file GEFI-MSI-32

Restoring the VMs failed :

Restore operation failed for the host

SCF-00052: Restore handling of plug-in [xen] failed with error [null] exit code [1], Exiting!


I putt in attachments the backup and the restore log.


Can you please help me ?


Thanks for your help, best regards.



Re: Failed to copy VDI file when attempting to restore a VM




I'd recommend that you open a case with NetApp support to investigate this issue.


I'm not an expert on the Xen plugin and can't help much with this issue.


Sorry for the inconvenience.



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