Data Backup and Recovery Discussions

SME & SMBR Integration


I have installed the latest versions of SME and SMBR and i am trying to use the integrated feature of SME6 that allows you to restore using SMBR...

when i click the link to "Run SMBR..." i get an error stating that it is not installed... but it definetly is as i can do this manually..

anyone else had any success with this ?




Re: SME & SMBR Integration

Hi Jamie,

Are you using SMBR 6.0?



Re: SME & SMBR Integration


good question, ive got a funny feeling its version 5.0, but within the download site on, i dont believe there is a version 6.0 ???


Re: SME & SMBR Integration

sorry, my bad...

just checked, there is a version 6 there ...

im sure its wasnt there last time i checked... 😕


Re: SME & SMBR Integration


I'm having the same exact issue: "SMBR Software is not installed. Please install it first, and repeat the this operation."

This error messages appears when trying to right-click on a backup in SME, an choosing Run SMBR.

I'm having SnapManager for Exchange 6.0.4 and Single Mailbox Recovery 6.1

Thanks for any help on this.

Re: SME & SMBR Integration


I've finally been able to solve the issue with the help of the support.

For summary:

SnapManager for Exchange 6.0.4

SMBR 6.1

  1. I did uninstall SMBR 6.1
  2. I installed SMBR 6.0.3
  3. I installed SMBR 6.1

Issue fixed. The SMBR integration is back.

Hope this works for some of you.

Re: SME & SMBR Integration

This also worked for me. Thank you!

Re: SME & SMBR Integration

For me too. Thanks!

Re: SME & SMBR Integration

worked for me aswell thanks for sharing.

Re: SME & SMBR Integration

for me not. 😞

Plz can someone explain his server config / installation.


We will use a dedicated server for the Single MailBox Recovery. (A Server without a Exchange installation)

I have installed a new Win2008 R2 64Bit Server;

Snapdrive 6.4.2

SME 6.0.4

SMBR 6.1

Outlook (for MAPI)

... and SMBR does not work.


Re: SME & SMBR Integration

what version of outlook I made the mistake of 2010 and uninstalled and installed 2007

also you probably already tested but confirm you can manually connect a snapshot from one of the exchange snapshot lun directories.

Re: SME & SMBR Integration

Outlook 2007.

In snapdrive I can see and mount LUNs and snapshots.

Maybe I must install the "Exchange Management Tools" on this server?

Re: SME & SMBR Integration

SMBR does not require Exchange Management Tools but SME does so yes in the scenario being discussed here..

SME has alot more requirements so I would review the SME documention and double check everything.

Re: SME & SMBR Integration

now it works for me too!

My solution for a dedicated Single MailBox Recovery server. (A Server without a Exchange installation)

1. Install SnapDrive (6.4.2) and check if you can manually connect a snapshot / LUN

2. Install Outlook

3. Install Exchange Management Tools

4. Install SME (6.0.4) and check if the windows service are running -> "SnapManager service"

5. DON'T install an SMSQL on this system!!! (It used the same service name as SME)

6. Install SMBR 6.0.3

7. Install/Update SMBR to 6.1

8. If you are use a secondary (SnapVaulted) Storage, check also the Switch Zoning!

Re: SME & SMBR Integration

worked for me too, thanks for sharing.

Cloud Volumes ONTAP
Review Banner
All Community Forums