Snap Creator 4.0 SENDTRAP hangs [ Edited ]

[#1]

I'm running Snap Creator 4 on AIX 6.1 and trying to use the Event Notifications feature to send fail/success messages from Snap Creator. I noticed that the Snap Creator job hangs if I include the SENDTRAP settings. Here is the section of the config with the event notifications settings:

########################################################################################################################

#     Event Options                                                                                                    #

########################################################################################################################

NTAP_ASUP_ERROR_ENABLE=N

SUCCESS_MSG=INFO: Snap Creator Framework finished successfully (Action: %ACTION)

SENDTRAP=/usr/bin/mailx -s %MSG my@emailaddress < /dev/null

SUCCESS_TRAP=/usr/bin/mailx -s %MSG my@emailaddress < /dev/null

Note: I've replaced my actual email address with my@emailaddress.

If I copy and paste the command into the command line it successfully sends the mail.

[#2]

Please try to include double quotes like below and try again.

SENDTRAP=/usr/bin/mailx -s " %MSG " my@emailaddress < /dev/null

SUCCESS_TRAP=/usr/bin/mailx -s " %MSG " my@emailaddress < /dev/null

[#3]

Hi Siva,

I tried adding the double quotes but it still didn't work. Any other ideas?

Thanks,

Leighton

[#4]

This is how I was able to receive emails on AIX.

SENDTRAP=echo "something" | /usr/bin/mailx -s TYPEYOURSUBJECT my@emailaddress

None of the %MSG stuff got expanded, and there is a defect request already about this.

Could you please try above syntax and let me know if it works?

[#5]

Hi Siva,

I used the syntax you provided and Snap Creator said it completed successfully but I'm still not getting the mail.

[2013-10-23 12:21:00,246] INFO: Sending Trap message to external system echo "Snap Creator Job Succeeded" | /usr/bin/mailx -s Test my@emailaddress

1502 [2013-10-23 12:21:00,363] INFO: stdout:"Snap Creator Job Succeeded" | /usr/bin/mailx -s Test my@emailaddress

If I use the same syntax on the command line I get the mail. I've asked my sysadmin to check if the mail queue has any held messages so I'll wait to see if that's where it's failing.

Leighton

[#6]

Leighton,

Please let me know if this is resolved.

I am available this week to look at this further.

Thanks,
Siva Ramanathan

[#7]

Hi Siva,

Sorry for the late response. I still haven't gotten this to work. No email from SC but works from OS command-line.

Thanks.

[#8]

I ran into this at another customer site.

4.1.2 SCF server on AIX

The issue was narrowed down to "(" used in the SUCCESS_MSG.

ksh does not seem to like.

The below settings worked fine for me.

SUCCESS_MSG=INFO: Snap Creator Framework finished successfully Action: %ACTION Config: %CONFIG_TYPE

SENDTRAP=/bin/ksh -c '/usr/bin/mailx -s %MSG my@emailaddress </dev/null'

SUCCESS_TRAP=/bin/ksh -c '/usr/bin/mailx -s %MSG my@emailaddress </dev/null'

The /dev/null settings can be substituted with the absolute path name of the debug or out log file name.

(You can use %SNAP_TIME for the timestamp portion of the log)