Snap Creator 4.0 backup vSphere5.1 failed

[appcomcnsh]

We deploy Snap Creator 4.0 on Windows 2008R2 , it's fresh installed, plan for backup vSphere5.1 VM, but it failed.  error as

conf and log file already attached, Please help me check this, for this error, how to resolve it.

Other information: FAS6120, 8.1.1 7-mode, VM datastore in Vfiler,

Thanks!

[ktenzer]

Hi

Is the datastore exported in the vfiler? It looks like SC cant find the datastore in the vfiler. Everything must be in the vfiler, if you exported from physical contoller things wont work. Can you send the output from "exportfs" command from vfiler and also the mount path in ESX for this datastore?

Regards,

Keith

[appcomcnsh]

Hi

yes, the datastore exported in the vfiler to ESXi 5.1 Host,

[Arora_Kapil]

The reason of failure is this error:

[vmw-00169] Did not find export path for NFS Datastore tscdbm01!

This error is thrown when VIBE is unable to match any path from Controller nfs exportfs results to the datastore path in vCenter.

Kapil

[appcomcnsh]

Hi Kapil

So? How to resolve it?   Why have the error?

Previous, I install Snap Creator 3.6 in the this server, it's backup is successful, why 3.6 not report this error?

[rmatt]

The only piece of code that changed in the path was a move from nfs-exportfs-list-rules to nfs-export-list-rules-2.  I suspect that this has something to do with it, but I'd like to confirm.

appcomcnsh, can you run the following on your controller and provide the output to both?  I'd like to see if there are differences for the export rules returned associated to your NFS Datastore path:

priv set advanced

ontapi execute "<nfs-exportfs-list-rules></nfs-exportfs-list-rules>"

ontapi execute "<nfs-exportfs-list-rules-2></nfs-exportfs-list-rules-2>"

priv set

Thanks,

--Matt

[appcomcnsh]

Result as below, please have a look.

tscbjanp01> priv set advanced

Warning: These advanced commands are potentially dangerous; use

         them only when directed to do so by NetApp

         personnel.

tscbjanp01*> ontapi execute "<nfs-exportfs-list-rules></nfs-exportfs-list-rules>"

<?xml version='1.0' encoding='UTF-8' ?>

<!DOCTYPE netapp SYSTEM '/na_admin/netapp_filer.dtd'>

<netapp version='1.1' xmlns='http://www.netapp.com/filer/admin'>

<results status="passed"><rules><exports-rule-info><pathname>/vol/ROOT/home</pathname><nosuid>true</nosuid><read-write><exports-hostname-info><all-hosts>true</all-hosts></exports-hostname-info></read-write><sec-flavor><sec-flavor-info><flavor>sys</flavor></sec-flavor-info></sec-flavor></exports-rule-info><exports-rule-info><pathname>/vol/tklndmp</pathname><nosuid>true</nosuid><read-write><exports-hostname-info><all-hosts>true</all-hosts></exports-hostname-info></read-write><sec-flavor><sec-flavor-info><flavor>sys</flavor></sec-flavor-info></sec-flavor></exports-rule-info><exports-rule-info><pathname>/vol/ROOT</pathname><anon>0</anon><nosuid>true</nosuid><read-write><exports-hostname-info><all-hosts>true</all-hosts></exports-hostname-info></read-write><sec-flavor><sec-flavor-info><flavor>sys</flavor></sec-flavor-info></sec-flavor></exports-rule-info><exports-rule-info><pathname>/vol/htidboprd04</pathname><nosuid>true</nosuid><read-write><exports-hostname-info><all-hosts>true</all-hosts></exports-hostname-info></read-write><sec-flavor><sec-flavor-info><flavor>sys</flavor></sec-flavor-info></sec-flavor></exports-rule-info><exports-rule-info><pathname>/vol/htidboprd03</pathname><nosuid>true</nosuid><read-write><exports-hostname-info><all-hosts>true</all-hosts></exports-hostname-info></read-write><sec-flavor><sec-flavor-info><flavor>sys</flavor></sec-flavor-info></sec-flavor></exports-rule-info><exports-rule-info><pathname>/vol/htidboprd02</pathname><nosuid>true</nosuid><read-write><exports-hostname-info><all-hosts>true</all-hosts></exports-hostname-info></read-write><sec-flavor><sec-flavor-info><flavor>sys</flavor></sec-flavor-info></sec-flavor></exports-rule-info><exports-rule-info><pathname>/vol/htidboprd01</pathname><read-write><exports-hostname-info><all-hosts>true</all-hosts></exports-hostname-info></read-write><sec-flavor><sec-flavor-info><flavor>sys</flavor></sec-flavor-info></sec-flavor></exports-rule-info></rules></results></netapp>

tscbjanp01*> ontapi execute "<nfs-exportfs-list-rules-2></nfs-exportfs-list-rules-2>"

<?xml version='1.0' encoding='UTF-8' ?>

<!DOCTYPE netapp SYSTEM '/na_admin/netapp_filer.dtd'>

<netapp version='1.1' xmlns='http://www.netapp.com/filer/admin'>

<results status="passed"><rules><exports-rule-info-2><pathname>/vol/ROOT/home</pathname><security-rules><security-rule-info><nosuid>true</nosuid><read-write><exports-hostname-info><all-hosts>true</all-hosts></exports-hostname-info></read-write><sec-flavor><sec-flavor-info><flavor>sys</flavor></sec-flavor-info></sec-flavor></security-rule-info></security-rules></exports-rule-info-2><exports-rule-info-2><pathname>/vol/tklndmp</pathname><security-rules><security-rule-info><nosuid>true</nosuid><read-write><exports-hostname-info><all-hosts>true</all-hosts></exports-hostname-info></read-write><sec-flavor><sec-flavor-info><flavor>sys</flavor></sec-flavor-info></sec-flavor></security-rule-info></security-rules></exports-rule-info-2><exports-rule-info-2><pathname>/vol/ROOT</pathname><security-rules><security-rule-info><anon>0</anon><nosuid>true</nosuid><read-write><exports-hostname-info><all-hosts>true</all-hosts></exports-hostname-info></read-write><sec-flavor><sec-flavor-info><flavor>sys</flavor></sec-flavor-info></sec-flavor></security-rule-info></security-rules></exports-rule-info-2><exports-rule-info-2><pathname>/vol/htidboprd04</pathname><security-rules><security-rule-info><nosuid>true</nosuid><read-write><exports-hostname-info><all-hosts>true</all-hosts></exports-hostname-info></read-write><sec-flavor><sec-flavor-info><flavor>sys</flavor></sec-flavor-info></sec-flavor></security-rule-info></security-rules></exports-rule-info-2><exports-rule-info-2><pathname>/vol/htidboprd03</pathname><security-rules><security-rule-info><nosuid>true</nosuid><read-write><exports-hostname-info><all-hosts>true</all-hosts></exports-hostname-info></read-write><sec-flavor><sec-flavor-info><flavor>sys</flavor></sec-flavor-info></sec-flavor></security-rule-info></security-rules></exports-rule-info-2><exports-rule-info-2><pathname>/vol/htidboprd02</pathname><security-rules><security-rule-info><nosuid>true</nosuid><read-write><exports-hostname-info><all-hosts>true</all-hosts></exports-hostname-info></read-write><sec-flavor><sec-flavor-info><flavor>sys</flavor></sec-flavor-info></sec-flavor></security-rule-info></security-rules></exports-rule-info-2><exports-rule-info-2><pathname>/vol/htidboprd01</pathname><security-rules><security-rule-info><read-write><exports-hostname-info><all-hosts>true</all-hosts></exports-hostname-info></read-write><sec-flavor><sec-flavor-info><flavor>sys</flavor></sec-flavor-info></sec-flavor></security-rule-info></security-rules></exports-rule-info-2></rules></results></netapp>

tscbjanp01*> priv set

[rmatt]

When I looked at the log, I didn't see /vol/tscdbm01.  Did you run this against the same export point?  If the change was against the vfiler, we would expect to see /vol/tscdbm01 in the ONTAP call but I didn't see it.  You might want to run the same command against the vfiler, but use ZEDI:

https://communities.netapp.com/community/interfaces_and_tools/developer/zedi

I'm looking for differences in the output for those ONTAP calls (nfs-exportfs-list-rules, nfs-exportfs-list-rules-2) to see whether /vol/tscdbm01 is or isn't showing up in the --2 version but does show up in the original.

If you want connect to the vfiler and run the API call with ZEDI, that might be a better approach.  You can send the results directly to 'rmatt@netapp.com' that might help expedite the debugging process.  Thanks,

--Matt

[appcomcnsh]

I export it in vfiler，and also mount the datastore  from vfiler in VMware5.1,  so I think why it did't display in filer command.

tscbjanp01> vfiler run tscbjanv01 exportfs

===== tscbjanv01

/vol/tscbjanv01_root    -sec=sys,rw,anon=0

/vol/tscdbm01   -sec=sys,rw=172.16.5.0/24,root=172.16.5.0/24

/vol/tscdbm02   -sec=sys,rw=172.16.5.0/24,root=172.16.5.0/24

/vol/CDSRV      -sec=sys,rw=172.16.5.0/24,root=172.16.5.0/24

[rmatt]

The issue is we need to see the output differences for the ZAPI call to the vfiler.  Can you return those results with ZEDI against the vfiler?  That might give us a clue why it isn’t being found.  Thanks!

--Matt

[appcomcnsh]

1. My controller is ONTAP 8.1.1 7-mode,  so I need ZEDI for 8.1.1 7-mode?

2. I think, maybe for SC 4.0, I need config vfiler information in the configuration? right?

3. Are you have some example: how to configuration SC 4.0 for VMware 5.1 with NFS datastore mount from vfiler?

[appcomcnsh]

Hi rmatt

I already download and install ZEDI, but I don't how to use it and get needed information as you said.  Can you teach me how to use.

Thanks!

[appcomcnsh]

ZEDI collect information as screenshot, please have a look. If wrong, please tell me how to collect right information.

[rmatt]

Please re-run with the <pathname></pathname> and <persistent></persistent> deleted in the commands from the upper-middle window.  Your API results are skewed because it thinks you are trying to enter a persistent value when you haven't provided one.

Simply running <nfs-exportfs-list-rules></nfs-exportfs-list-rules> and <nfs-exportfs-list-rules-2></nfs-exportfs-list-rules-2> is sufficient without the input options.

[appcomcnsh]

I re-run with the <pathname></pathname> and <persistent></persistent> deleted， please have a look the result.

[appcomcnsh]

I try double export the volume in Filer, then SnapCreator 4.0 backup success. but I think that's not correct solution, right?

I also test SnapCreator 3.6, it's can find export path in vFiler and backup success.