Snap Manager for Sql service won't start

[ceolmsted]

I am new to Snap Manager for Sql.  I recently installed it on a virtual server but I am unable to get the service to start.  I get a timeout message.  SnapDrive is installed on the server.  The account is in the administrator group both in windows and sql.

Does anyone have any ideas for why the service is not starting?  Also, I have a filer license and selected that option when I installed.

[henrypan1]

Hi There,

I was wonder whether you got the SnapMirror for SQL License?

Good luck

Henry

[thomas_glodde]

What does the Windows application log say?

Besides, check if MSSQL service is setup with a dependency on MS iSCSI, shouldnt be tho until you ran configuration manager.

[GSSADMIN1]

Hi ceolmsted, Did this issue got resolved?  experiencing same problem now. let me know if any workaround for this issue.

Thanks,

Hajee

[NAYABSK]

Hi,

Did u check the windows log as thomas said ?? , what is the error there ??

Thanks,

Nayab

[GSSADMIN1]

Hi Nayab, Do you guys ask me to check the event viewer message for system?

Thanks,

Hajee

[GSSADMIN1]

[NAYABSK]

Hi Hajee,

Can you run the Snapmanager SQL setup once again and then Choose REPAIR and once done try restarting the Service and let me know the result.

Thanks,

Nayab

[GSSADMIN1]

Hi Nayab, I can see only modify/upgrade and remove only 2options coming once hit the setup.

How ever did the upgrade & tried starting the service getting same error again.

thanks,

Hajee

[GSSADMIN1]

Unable to detact any sql instance to check the snapshots...didn't get anything here in above box. please advice.

Thanks,

Hajee

[NAYABSK]

Did u tried uninstalling and doing a fresh installation ??

Thanks,

Nayab

[NAYABSK]

Are you able to see any machines when you click on Browse ??

Thanks,

Nayab

[GSSADMIN1]

Tried but still failing, but I have reinstalled with 5.0 it works fine, following are the system information:

After re-installing SMSQL 5, service automatically restarted working as expected, but still we are missing installing SMSQP 7.

OS :  windows 2008 R2 Standard 64bit

SQL: SQL 2008 R2

Snap drive:  6.4.1

Thanks,

hajee

[GSSADMIN1]

Yes, In 5.0 I can see when I click browse not in version  7.

thanks,

Hajee

[KISHOREG15]

Hello,

The following KB helped me to resolve the service restart issue. Hope it helps in your case too.

https://kb.netapp.com/support/index?page=content&id=2010835

Best Regards,

Krishna Kishore Govada.