Data Backup and Recovery

SnapCreator 3.5 Domino# Failed to take a snap

jose_gonzalez
8,574 Views

Dear all,

I've installed SC 3.5 on a Windows 2008 R2 x64 machine. Also I've installed SnapDrive following the compatibility matrix.

I've created a basic configuration following TR-4009.

Everything seems OK, however when I'm going to take a snapshot a message about a missing dll library appears on the screen (see it bellow).

I suppose this is a DLL provided by SnapCreator so I've tried to download another version of SC, but I didn't found the missing dll on it.

Could you please help me to solve this issue?

Thanks.

[Mon May 14 12:21:16 2012] INFO: Logfile timestamp: 20120514122116

########## Parsing Environment Parameters ##########

########## PRE APPLICATION QUIESCE COMMANDS ##########

[Mon May 14 12:21:16 2012] INFO: No commands defined

########## PRE APPLICATION QUIESCE COMMANDS FINISHED SUCCESSFULLY ##########

########## Application quiesce ##########

[Mon May 14 12:21:16 2012] [127.0.0.1:9090(3.5.0.1)] ERROR: [agt-00013] ERROR: [ltd-00009] Domino plugin couldn't be loaded. Reasons could be 1) Domino plugin is not supported on this platform.

        2)Prerequisites for domino plugin to run are not satisfied. Please check documentation(domino plugin setup).

Trace:Can't load 'auto/dominocore/dominocore.dll' for module dominocore: load_file:No se puede encontrar el módulo especificado at /<C:\Program Files\Netapp\NetApp_Snap_Creator_Framework\scAgent3.5.0\snapcreator.exe>DynaLoader.pm line 219.

at /<C:\Program Files\Netapp\NetApp_Snap_Creator_Framework\scAgent3.5.0\snapcreator.exe>dominocore.pm line 11

[Mon May 14 12:21:18 2012] ERROR: ERROR: [ltd-00009] Domino plugin couldn't be loaded. Reasons could be 1) Domino plugin is not supported on this platform.

        2)Prerequisites for domino plugin to run are not satisfied. Please check documentation(domino plugin setup).

Trace:Can't load 'auto/dominocore/dominocore.dll' for module dominocore: load_file:No se puede encontrar el módulo especificado at /<C:\Program Files\Netapp\NetApp_Snap_Creator_Framework\scAgent3.5.0\snapcreator.exe>DynaLoader.pm line 219.

at /<C:\Program Files\Netapp\NetApp_Snap_Creator_Framework\scAgent3.5.0\snapcreator.exe>dominocore.pm line 11

[Mon May 14 12:21:18 2012] [127.0.0.1:9090(3.5.0.1)] ERROR: [scf-00053] Application quiesce for plugin domino failed with exit code 1, Exiting!

########## Application unquiesce ##########

[Mon May 14 12:21:18 2012] [127.0.0.1:9090(3.5.0.1)] ERROR: [agt-00013] ERROR: [ltd-00009] Domino plugin couldn't be loaded. Reasons could be 1) Domino plugin is not supported on this platform.

        2)Prerequisites for domino plugin to run are not satisfied. Please check documentation(domino plugin setup).

Trace:Can't load 'auto/dominocore/dominocore.dll' for module dominocore: load_file:No se puede encontrar el módulo especificado at /<C:\Program Files\Netapp\NetApp_Snap_Creator_Framework\scAgent3.5.0\snapcreator.exe>DynaLoader.pm line 219.

at /<C:\Program Files\Netapp\NetApp_Snap_Creator_Framework\scAgent3.5.0\snapcreator.exe>dominocore.pm line 11

[Mon May 14 12:21:20 2012] ERROR: ERROR: [ltd-00009] Domino plugin couldn't be loaded. Reasons could be 1) Domino plugin is not supported on this platform.

        2)Prerequisites for domino plugin to run are not satisfied. Please check documentation(domino plugin setup).

Trace:Can't load 'auto/dominocore/dominocore.dll' for module dominocore: load_file:No se puede encontrar el módulo especificado at /<C:\Program Files\Netapp\NetApp_Snap_Creator_Framework\scAgent3.5.0\snapcreator.exe>DynaLoader.pm line 219.

at /<C:\Program Files\Netapp\NetApp_Snap_Creator_Framework\scAgent3.5.0\snapcreator.exe>dominocore.pm line 11

[Mon May 14 12:21:22 2012] ERROR: [scf-00054] Application unquiesce for plugin domino failed with exit code 1, Exiting!

########## PRE EXIT COMMANDS ##########

[Mon May 14 12:21:22 2012] INFO: No commands defined

########## PRE EXIT COMMANDS FINISHED SUCCESSFULLY ##########

1 ACCEPTED SOLUTION

jose_gonzalez
8,560 Views

Hi, thanks for put me on the lead.

Finally the problem was SCAgent is not running properly, I mean according to services.msc it was running, but actually it wasn't.

I've defined on agent.conf the parameter "commands: *", restarted SCAgent and now it's working. I've got my first Domino snapshot.

Thank you so much all of you for helping me.

View solution in original post

20 REPLIES 20
Public