yes, we know that we are using a non-supported configuration. The customer has two Domino Servers with Windows Server 2012 R2 and SnapCreator 4.1.
The Domino-1 is backing up fine without any problems so far. The Domino-2 is identically set up to Domino-1 but is not backing up.
In the Errror logs we see the following error:
[2015-01-07 15:15:22,582] ERROR: [192.168.0.9:9090(126.96.36.199)] SCF-00038: Application quiesce for plug-in [domino] failed with exit code , continuing with backup.
In the end of the logs there is the following (I suggest that this is the follow-up error to the up one):
[2015-01-07 15:15:38,273] WARN: Could not load plugin domino. Reason: ERROR: [ltd-00009] Domino plugin couldn't be loaded. Reasons could be 1) Domino plugin is not supported on this platform.
2)Prerequisites for domino plugin to run are not satisfied. Please check documentation(domino plugin setup). Trace:Can't load 'auto/dominocore/dominocore.dll' for module dominocore: load_file:Das angegebene Modul wurde nicht gefunden at /<C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1P1\plugins\wrapper\wrapper.exe>DynaLoader.pm line 219. at /<C:\Program Files\NetApp\Snap_Creator_Framework\scAgent4.1P1\plugins\wrapper\wrapper.exe>dominocore.pm line 11
We already checked if the Pre-Requirements are met and set the correct PATH Variable in the environments, checked the Java Versions and the correct installation of SnapDrive. We just can't figure out where the difference between Domino-1 and Domino-2 is.
(The IMT was recently updated to add Windows 2012 R2. This was an oversight on our side and is a supported configuration)
This error on Domino typically happens for one of a few reasons:
1) The path statement in the Windows environment does not exist or is not correct (Be sure to restart the agent service after changing the PATH)
We also recommend using a system PATH - if you use the user path you need to be sure you are logged in as that user
2) There is a mismatch between the bit level of Windows and Domino. If you are using 64-bit Windows and 32-bit Domino, you MUST use 32-bit Snap Creator.
#1 is the most common. In the Windows path a small syntax error can prevent it from working.
This is a requirement of the Domino APIs - we don't have much control over this and can't do much to improve the experience at this time.
Basically the Domino API can't be loaded, as a result Snap Creator can't call it.
Feel free to call support if needed - you should be supported with Windows 2012 R2 and Snap Creator 4.1 (though you didn't mention the Domino version. With Windows 2012 R2 I would guess Domino 9 or 8.5.x).