The Domino Module in SnapCreator is based off of a frequently used script, but it is not a customizable script.
The Domino Module issues a dbcache flush and a drop all command to the Domino server to reduce IO before taking a snapshot.
You also have the option of entering PRE and POST commands to stop the Domino server to take an application consistent snapshot and then start the Domino server up again after the snapshot is complete.
We do have information on custom scripting with Domino, but this is outside of SnapCreator.
If you have any additional questions or need clarification on this please feel free to email me.
SnapCreator's Domino module supports any version of Domino that is currently supported by IBM - This is currently version 7.x and up.
If you can let me know more about the customer's environment I might be able to provide more targeted information - Of primary interest is the operating system(s) used.
Generally speaking the module issues commands to the Domino console to reduce IO before taking a snapshot - the primary commands sent to the Domino console are "dbcache flush" and "drop all". A snapshot is then taken.
If you or the customer have specific questions please let me know - I will be happy to help answer.
Today is a holiday in the US, so I am not in the office - I will do my best to answer any questions that you may have.