Data Backup and Recovery

SnapCreatorAgent 4.1.0 won't start

SVOLLRAT1
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Hi Guys

We are currently trying to Upgrade to SCA 4.1.0 from previous 4.0 and 3.6 Installations.

We backed up the Configs and Logs and deinstalled the old Agent as described in the Install-Guide.

Installing the new Agent also works fine but it never starts it afterwards.

According to the ServiceLog it fails with java.

[2014-02-17 17:29:17] [info]  [ 8060] Commons Daemon procrun (1.0.15.0 64-bit) started

[2014-02-17 17:29:17] [info]  [ 8060] Running 'SnapCreatorAgentService' Service...

[2014-02-17 17:29:17] [info]  [ 7708] Starting service...

[2014-02-17 17:29:17] [error] [ 7708] Failed creating java

[2014-02-17 17:29:17] [error] [ 7708] ServiceStart returned 1

[2014-02-17 17:29:17] [info]  [ 8060] Run service finished.

[2014-02-17 17:29:17] [info]  [ 8060] Commons Daemon procrun finished

I'd expect that the Installer contains everything it needs including a standalone java client.

Installing a general use Java Client on a productive Server is strictly forbidden with most of our customers due to the massive security concerns this brings.

Even after installing a JRE (tried 7u51) on a Test-System it won't work. What am I doing wrong?

BR Stefan

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