Good day. I am trying to run the SMSQL configuration wizzard as I've done dozens of times before. During the database/log mapping phase I'm getting the attached error stating;
"Unable to move the selected databases to LUN/Share C:\SMSQLMnPT\vmum_logs\:. Ensure that SnapManager for SQL Server is licensed on the storage system "infra", or that the SnapManager per-server license is licensed on "IWIC-VMSQL01"."
I have verifided at the cluster and all it's nodes have the "SnapManagerSuite" license installed and that SnapDrive for Windows isn't recieving any error when mounting these LUNs via iSCSI. At this point I'm looking for suggesting on what could be the issue.
cDOT Version: 8.2.2P2
SnapDrive Version: 7.1
SMSQL Version: 7.2 (also have been recieving same error on 7.1)
the problem you are seeing is that SnapManager's license is not found on either the stroage system(s) hosting some of the databases on that server or the server based license is not found on the SMSQL server and/or the SMSQL designed verification server. It makes sense that in such case all snapdrive operation are fine, because it is the SMSQL license the erorr is talking about.
When you mentioned cluster, did you mean the windows cluster or the Storage system cluster? It isn't clear to me whether you have server based or storage based license.Server based license is installed on SMSQL server and (if you have a remote or verification server) on the respective remote/verification server.Storage based is installed on all storage sytems who are hosting lun's or shares which will be in use by SQL server. You can't have a mix of both storage bqased and server based as that causes issues.
finally, if all licenses are correctly installed, yoy may experience a configuration issue, as SMSQL checks its storage based license through SnapDrive, so if SnapDrive cannot communicate with one of the Storage Systems hosting lun's or shares.
hope that gies youa hint, else, please log a support case.
Thank you for the reply. So to clear up your questions I was speaking of storage based cluster. I am also using storage based license for SnapDrive and Snapmanager as you can see below they have been installed on each node in the cluster. I also verified SMSQL is not configured for server side licensing so it should be reading from the cluster.
iwic-naclus01::> license show (system license show)
Serial Number: 1-80-000011 Owner: iwic-naclus01 Package Type Description Expiration ----------------- ------- --------------------- -------------------- Base site Cluster Base License -
SnapDrive is able to see all the controllers within the storage cluster however I'm still getting the error. I would love to hope a case but because of budget reasons this system only has hardware support and not software support. This is why I was going to get a little help from the community. It appears to be that this is a BURT but I have no way of actually confirming that at this point and time.
I'm currently working with the support center on it. I believe they are going to have me increace a timeout value but I haven't recieved offical word yet. Once we find the problem I'll post the solution to this thread.