SnapManager for SQL shows no databases available during Configuration Wizard [ Edited ]

[#1]

Hi

We currently have two SQL 2014 servers in an Availability Group.

(SELECT /@/@version returns

"Microsoft SQL Server 2014 - 12.0.4213.0 (X64)
Jun 9 2015 12:06:16
Copyright (c) Microsoft Corporation
Enterprise Edition (64-bit) on Windows NT 6.2 <X64> (Build 9200: ) (Hypervisor)")

I have SnapManager for SQL 7.1.1 installed, as well as SnapDrive 7.1.1.

I've created LUNs as per best practice (seperate LUN for master/msdb/distribution databases, user databases, user database log files, tempdb etc). I have already moved my databases to these LUNs, since we were not using SMSQL before.

During the installation, the prerequisite component install for SQL 2014 CLR Types failed. I tried installing it manually by downloading it, but got the following error message:

So, I believe this to not cause an issue.

After installation, and while running the configuration wizard, I'm presented with the Database Selection step. However, there are no databases displayed:

My LUNS are displayed as per normal. When checking the Windows Event Viewer's Application log, I see this error:

"SQL-DMO did not return local installed SQL Server instances."

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="SnapManager for SQL Server" /> 
    <EventID Qualifiers="49156">2295</EventID> 
    <Level>2</Level> 
    <Task>3</Task> 
    <Keywords>0x80000000000000</Keywords> 
    <TimeCreated SystemTime="2016-03-01T14:52:46.000000000Z" /> 
    <EventRecordID>18481220</EventRecordID> 
    <Channel>Application</Channel> 
    <Computer>mysqlserver.my.domain</Computer> 
    <Security /> 
  </System>
<EventData /> 
</Event>

I'm unable to continue, and have found no reference to this error online. 

I've checked the interoperatibility matrix, which suggested I use SMSQL 7.2.1, which I have also installed, but with the same issue.

Can anyone shed some light?

[#2]

Hi,

Refer KB 2024974: Error displayed during SnapManager for SQL backup: 'SQL-DMO did not return local installed SQL Server instances' (requires login)

[#3]

Hi

I've followed the steps in the KB, but am now presented with this error:

There are no errors in the event log to start debugging.

[#4 · Accepted solution]

Hi

Please check if SQL Server Browser service is in stopped state. If so, please start the service .

[#5]

Hi

I've started the browser service as per the KB, but get the error as per the screenshot:

"Failed to load database information"

[#6]

Anyone?

Still getting this error... no clues in the event log as to why its happening.

[#7]

hello,

did you run your snapmanager for sql configuration with a user with enought right on the sql database ?

the sysadmin sql role must be grant to the user running SMSQL software.

regards

[#8]

My SnapManager service account:

* Is a domain account

* Is a sysadmin on the database server in question

* Was added to the Local Administrators group

[#9]

It miraculously started working after I tried again. No changes were made.