Data Backup and Recovery Discussions

Snapdrive 7.1.3P3 Install error


Hi guys,


when I try to install Snapdrive 7.1.3P3 on a Windows Server 2012 R2 I am getting an error: InstallShield DLL Custom Action.

Please see attached screenshot.


Do you have an idea what I can do?


I didn't reboot the server yet.





Re: Snapdrive 7.1.3P3 Install error




Unfortunately the screenshot does not help to solve the problem.


with this type of issue i would suggest to:


- check if all the prerequisites are met

- if you have an antivirus engine try to disable it during the installation

- from the screenshot seems that the installation procedure calls the installshield that is not able to perform some customer action. Perhaps a tird party software prevent tha access to the temp folder ( %temp%) on the windows host. Please check fi there is some software (monitoring software or similar..) up and running on the machine

- If you can, please share the msi installation log (available in the  %temp% folder ) and the snapdrive installation logs


maybe in that way we will be able to see in which phase the installation fails

Re: Snapdrive 7.1.3P3 Install error


Hi guys,


I logged into the server as administrator, then I retried the installation and it worked fine.

Maybe there is something wrong with my AD-account although it is a member of the local administrator group.


Many thanks to matte.



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