Data Backup and Recovery
Data Backup and Recovery
Hi All,
I'm trying to use SnapCreator to make SnapDrive snapshots on just 1 VM at the moment. I have enabled SnapCreator in the config and set up my NTAP_SNAPSHOT_CREATE command in the config. I do get a snapshot when I run the config but it exits with error code 1 witht he following error:
stdout: [500 read timeout at /<C:\NASC\scServer3.3.0\snapcreator.exe>SnapCreator/Agent/Remote.pm line 288
]
stderr: [500 read timeout at /<C:\NASC\scServer3.3.0\snapcreator.exe>SnapCreator/Agent/Remote.pm line 288
]
[Wed Mar 2 15:52:07 2011] ERROR: Running snapshot create command ["C:\Program Files\NetApp\SnapDrive\sdcli" snap create -m wit212_Test -s wit212_Test.NSCF-daily-20110302155200 -D G:] failed with exit code [1] and message [500 read timeout at /<C:\NASC\scServer3.3.0\snapcreator.exe>SnapCreator/Agent/Remote.pm line 288
I also have the config setup to report to OpsManager but I get an error there as well. That error is:
[Wed Mar 2 15:52:07 2011] INFO: Creating OM Event (script:critical-event) on xx.xx.xx.xx
[Wed Mar 2 15:52:07 2011] ERROR: Data Fabric Server service is not running (code = 13001)
[Wed Mar 2 15:52:07 2011] ERROR: in Zapi::invoke failed to connect SSL Inappropriate I/O control operation (code = 13001)
[Wed Mar 2 15:52:07 2011] DEBUG: Exiting with error code - 1
The obvious thing I see in that error is the Data Fabric server service is not running but it actually is running.
Environment Details:
VM target server is W2K3
ESX4.0
SnapDrive 6.3
DataOnTap 7.3.2
SnapCreator server is currently on an XP desktop for testing
OpsManager 4.0
Any help anyone could offer with either of these 2 issues would be greatly appreciated.
Solved! See The Solution
Hi,
I would recommend opening a support case with NGS since Snap Creator 3.3.0 is supported, they can help much better that folks on communities.
However I did take a quick look in config file.
1. Your agent timeout is set to 5 seconds, I have never in seen SnapDrive complete in 5 seconds. Try increasing SC_AGENT_TIMEOUT. This is the time the server waits to hear response from agent.
SC_AGENT_TIMEOUT=60
2. Operations Manager issue appears to be that you are using HTTPS TRANSPORT=HTTPS and are using HTTP port for OM 8088, try changing OM port to 8488
OM_PORT=8488
SC is all or nothing either you use HTTP or HTTPS for everything, same goes w/password protection
Regards,
Keith
Hi,
I would recommend opening a support case with NGS since Snap Creator 3.3.0 is supported, they can help much better that folks on communities.
However I did take a quick look in config file.
1. Your agent timeout is set to 5 seconds, I have never in seen SnapDrive complete in 5 seconds. Try increasing SC_AGENT_TIMEOUT. This is the time the server waits to hear response from agent.
SC_AGENT_TIMEOUT=60
2. Operations Manager issue appears to be that you are using HTTPS TRANSPORT=HTTPS and are using HTTP port for OM 8088, try changing OM port to 8488
OM_PORT=8488
SC is all or nothing either you use HTTP or HTTPS for everything, same goes w/password protection
Regards,
Keith
Actually both your answers solved each of my problems. Thanks for taking time to look and respond!
Glad to hear
Happy SnapCreating!