Data Backup and Recovery

Errors trying to get this all working

bowhuntr09
2,773 Views

Hi All,

I'm trying to use SnapCreator to make SnapDrive snapshots on just 1 VM at the moment. I have enabled SnapCreator in the config and set up my NTAP_SNAPSHOT_CREATE command in the config. I do get a snapshot when I run the config but it exits with error code 1 witht he following error:

stdout: [500 read timeout at /<C:\NASC\scServer3.3.0\snapcreator.exe>SnapCreator/Agent/Remote.pm line 288
]
stderr: [500 read timeout at /<C:\NASC\scServer3.3.0\snapcreator.exe>SnapCreator/Agent/Remote.pm line 288
]
[Wed Mar  2 15:52:07 2011] ERROR: Running snapshot create command ["C:\Program Files\NetApp\SnapDrive\sdcli" snap create -m wit212_Test -s wit212_Test.NSCF-daily-20110302155200 -D G:] failed with exit code [1] and message [500 read timeout at /<C:\NASC\scServer3.3.0\snapcreator.exe>SnapCreator/Agent/Remote.pm line 288

I also have the config setup to report to OpsManager but I get an error there as well. That error is:

[Wed Mar  2 15:52:07 2011] INFO: Creating OM Event (script:critical-event) on xx.xx.xx.xx
[Wed Mar  2 15:52:07 2011] ERROR: Data Fabric Server service is not running (code = 13001)
[Wed Mar  2 15:52:07 2011] ERROR: in Zapi::invoke failed to connect SSL Inappropriate I/O control operation (code = 13001)
[Wed Mar  2 15:52:07 2011] DEBUG: Exiting with error code - 1

The obvious thing I see in that error is the Data Fabric server service is not running but it actually is running.

Environment Details:

VM target server is W2K3

ESX4.0

SnapDrive 6.3

DataOnTap 7.3.2

SnapCreator server is currently on an XP desktop for testing

OpsManager 4.0

Any help anyone could offer with either of these 2 issues would be greatly appreciated.

1 ACCEPTED SOLUTION

ktenzer
2,773 Views

Hi,

I would recommend opening a support case with NGS since Snap Creator 3.3.0 is supported, they can help much better that folks on communities.

However I did take a quick look in config file.

1. Your agent timeout is set to 5 seconds, I have never in seen SnapDrive complete in 5 seconds. Try increasing SC_AGENT_TIMEOUT. This is the time the server waits to hear response from agent.

SC_AGENT_TIMEOUT=60

2. Operations Manager issue appears to be that you are using HTTPS TRANSPORT=HTTPS and are using HTTP port for OM 8088, try changing OM port to 8488

OM_PORT=8488

SC is all or nothing either you use HTTP or HTTPS for everything, same goes w/password protection

Regards,

Keith

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3 REPLIES 3

ktenzer
2,774 Views

Hi,

I would recommend opening a support case with NGS since Snap Creator 3.3.0 is supported, they can help much better that folks on communities.

However I did take a quick look in config file.

1. Your agent timeout is set to 5 seconds, I have never in seen SnapDrive complete in 5 seconds. Try increasing SC_AGENT_TIMEOUT. This is the time the server waits to hear response from agent.

SC_AGENT_TIMEOUT=60

2. Operations Manager issue appears to be that you are using HTTPS TRANSPORT=HTTPS and are using HTTP port for OM 8088, try changing OM port to 8488

OM_PORT=8488

SC is all or nothing either you use HTTP or HTTPS for everything, same goes w/password protection

Regards,

Keith

bowhuntr09
2,773 Views

Actually both your answers solved each of my problems. Thanks for taking time to look and respond!

ktenzer
2,773 Views

Glad to hear

Happy SnapCreating!

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