Solved: Re: Exchange 2010 with Snapmanager for Exchange 6.0 Error while Backup

sebastian_mair · ‎2010-05-31

hello,

i have a problem with snapmanager 6.0.0.706.

server: windows server 2008 r2 x64 with exchange 2010

the snapmanager service crashes

The SnapManager Service service terminated unexpectedly

Faulting application name: SnapMgrService.exe, version: 6.0.0.706, time stamp: 0x4b2af640

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc0000005

Fault offset: 0x0000000000051e02

Faulting process id: 0x317c

Faulting application start time: 0x01cb00b60286e93e

Faulting application path: C:\Program Files\NetApp\SnapManager for Exchange\SnapMgrService.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 222bc338-6cab-11df-a58c-005056b910dd

on the backup status we have the last task: completing snapmanager backup

and then the following error occurs:

backup failed: the communication object, system.servicemodel.channels,servicechannel, cannot be used for communication because it is in the faulted state.

any ideas?

kind regards,

sebastian

s_waltman · ‎2010-09-09

Could you try with Snapdrive P1? http://now.netapp.com/NOW/download/software/snapdrive_win/6.2P1/

View solution in original post

s_waltman · ‎2010-07-12

Hello Sebastian,

We are experiencing the exact same error. Did you manage to find a solution since your post is from a while ago?

Kind regards,

Sjoerd.

sebastian_mair · ‎2010-07-12

hello sjoerd,

no solution yet, sorry.

we opened a case at netapp but no answer till yet.

hope we will find a solution soon.

regards,

sebastian

s_waltman · ‎2010-09-09

I came a bit further with NetApp support. When the option to send an email for notifications is selected in the configuration wizard the Snapmanager will crash. If the option is disabled the snapmanager will behave normally. Even though the snapmanager will crash, after running the configuration wizard and creating a backup job, when the job is scheduled this will run normally when the service is started again. It is just crashing when using the GUI. This bug is not published for the public but can be followed for a fix using this url.

http://now.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=427141

This issue also occurs running snapdrive 6.2p1 and SME 6.0p1. Lets hope this is fixed soon.

Sjoerd Waltman

sebastian_mair · ‎2010-09-09

hello,

i disabled the notification, but now i a different error when i start a backup.

Volume Shadow Copy Service information: The COM Server with CLSID {819e04d3-809b-4657-aee0-778ca24470da} and name HWPRV cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

]

Operation:

Creating instance of hardware provider

Obtain a callable interface for this provider

Check If Volume Is Supported by Provider

Add a Volume to a Shadow Copy Set

Context:

Provider ID: {ddd3d232-a96f-4ac5-8f7b-250fd91fd102}

Class ID: {00000000-0000-0000-0000-000000000000}

Snapshot Context: 32

Execution Context: Coordinator

Provider ID: {ddd3d232-a96f-4ac5-8f7b-250fd91fd102}

Volume Name: E:\

Execution Context: Coordinator

Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class with CLSID {819e04d3-809b-4657-aee0-778ca24470da} [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

].

Operation:

Creating instance of hardware provider

Obtain a callable interface for this provider

Check If Volume Is Supported by Provider

Add a Volume to a Shadow Copy Set

Context:

Provider ID: {ddd3d232-a96f-4ac5-8f7b-250fd91fd102}

Class ID: {00000000-0000-0000-0000-000000000000}

Snapshot Context: 32

Execution Context: Coordinator

Provider ID: {ddd3d232-a96f-4ac5-8f7b-250fd91fd102}

Volume Name: E:\

Execution Context: Coordinator

s_waltman · ‎2010-09-09

Do you have the follwing versions running? snapdrive 6.2p1 and SME 6.0p1.

sebastian_mair · ‎2010-09-09

i have sme6.0_x64.exe and snapdrive6.2_x64.exe installed

exchange 2010 sp1 was published a few days ago. i am not sure if this is a problem with snapmanager or the server itself.

sebastian_mair · ‎2010-09-09

the error above was because the data ontap service was disabled. now it is enabled and i am having the following error:

snapmanager backup report:

Adding volumes to the snapshot set:

Adding volume containing E:\ ...

Error in calling VSS API: Error code = 0x80042306

Error description: VSS_E_PROVIDER_VETO

windows eventlog:

Faulting application name: navssprv.exe, version: 6.2.0.4519, time stamp: 0x4afddddb

Faulting module name: navssprv.exe, version: 6.2.0.4519, time stamp: 0x4afddddb

Exception code: 0xc0000005

Fault offset: 0x000000000000f2ff

Faulting process id: 0x47fc

Faulting application start time: 0x01cb4ffa478d93ed

Faulting application path: C:\Program Files\NetApp\SnapDrive\navssprv.exe

Faulting module path: C:\Program Files\NetApp\SnapDrive\navssprv.exe

Report Id: bc2a9dbd-bbed-11df-8230-005056b910dd

Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider {ddd3d232-a96f-4ac5-8f7b-250fd91fd102}. Routine details IVssSnapshotSnapshotProvider::AreLunsSupported failed with error 0x800706be [hr = 0x800706be, The remote procedure call failed.

].

Operation:

Check If Volume Is Supported by Provider

Add a Volume to a Shadow Copy Set

Context:

Execution Context: Provider

Provider Name: Data ONTAP VSS Hardware Provider

Provider Version: 6. 2. 0. 4519

Provider ID: {ddd3d232-a96f-4ac5-8f7b-250fd91fd102}

Volume Name: \\?\Volume{984c78fc-c58f-4b50-9687-94d944fe4c59}\

Snapshot Context: 32

Execution Context: Coordinator

Provider ID: {ddd3d232-a96f-4ac5-8f7b-250fd91fd102}

Volume Name: E:\

Execution Context: Coordinator

any ideas?

s_waltman · ‎2010-09-09

Could you try with Snapdrive P1? http://now.netapp.com/NOW/download/software/snapdrive_win/6.2P1/

sebastian_mair · ‎2010-09-09

hello,

after installing the p1 from snapdrive the snapshots are now working with no error.

thanks for this information.

we had opened a case at netapp but it was closed without decision.

so does netapp told you about this error and that you should install p1?

regards,

sebastian

WillFulmer · ‎2014-06-03

Similar issue here, but different builds

Server - Windows 2012 R2

SQL - SQL 2012 w/ SP1

SnapDrive 7.0.2

SMSQL - 7.0

Faulting application name: SnapMgrService.exe, version: 7.0.0.1905, time stamp: 0x532189f7

Faulting module name: ntdll.dll, version: 6.3.9600.16502, time stamp: 0x52c359e8

Exception code: 0xc0000374

Fault offset: 0x00000000000f387c

Faulting process id: 0xda0

Faulting application start time: 0x01cf7f2c6b07c87e

Faulting application path: C:\Program Files\NetApp\SnapManager for SQL Server\SnapMgrService.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll