Data Backup and Recovery

Failed to install Snapmanager 7.2 for Exchange

Tashiy

Hi all

I like to install Snapmanager for Exchange on our SMBR VM. On the Exchange Servers the installation succeeds, but failed on the SMBR VM. I used the same users to login and the service account.

I try to install SME 7.2 x64 on a Windows Server 2012 R2 Standard

During the installation I get the following error:
Error 1920.Service (SnapManager Service Service) failed to start. Verify that you have sufficient privileges to start system services.

In the application log i see the following messages:

Application: SnapMgrService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
   at SnapMgrService.SnapMgrServiceWinService..ctor()
   at <Module>.wmain(Int32, Char**)
   at <Module>.wmainCRTStartup(System.String[])
  
Faulting application name: SnapMgrService.exe, version: 7.2.0.1679, time stamp: 0x5652c025
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18340, time stamp: 0x57366075
Exception code: 0xe0434352
Fault offset: 0x0000000000008a5c
Faulting process id: 0xdd4
Faulting application start time: 0x01d27328fe38dbce
Faulting application path: C:\Program Files\NetApp\SnapManager for Exchange\SnapMgrService.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 44f0d92b-df1c-11e6-80d2-0050569d4644
Faulting package full name:


In the System Log i see the following messages:

A service was installed in the system.
Service Name:  SnapManager Service
Service File Name:  "C:\Program Files\NetApp\SnapManager for Exchange\SnapMgrService.exe"
Service Type:  user mode service
Service Start Type:  auto start
Service Account:  domain.local\serviceaccount

 


The SnapManager Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.


Regards
Carma

1 ACCEPTED SOLUTION

matte

Hello

 

the error

 

System.IO.FileNotFoundException

 

means that SME is not able to find something.

Since you stated that the installation did succeed on the Exchange server i think the missing part on the other server here are the Exchange Management Tools

 

Accorinding to this https://library.netapp.com/ecm/ecm_download_file/ECMLP2353675 (pag 12) the Exchange Management Tools are part of the installation requirments.

Please double check and let us know

 

View solution in original post

1 REPLY 1

matte

Hello

 

the error

 

System.IO.FileNotFoundException

 

means that SME is not able to find something.

Since you stated that the installation did succeed on the Exchange server i think the missing part on the other server here are the Exchange Management Tools

 

Accorinding to this https://library.netapp.com/ecm/ecm_download_file/ECMLP2353675 (pag 12) the Exchange Management Tools are part of the installation requirments.

Please double check and let us know

 

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