Data Backup and Recovery

Snap Manager for Sql service won't start

ceolmsted
6,556 Views

I am new to Snap Manager for Sql.  I recently installed it on a virtual server but I am unable to get the service to start.  I get a timeout message.  SnapDrive is installed on the server.  The account is in the administrator group both in windows and sql.

Does anyone have any ideas for why the service is not starting?  Also, I have a filer license and selected that option when I installed.

14 REPLIES 14

henrypan1
6,552 Views

Hi There,

I was wonder whether you got the SnapMirror for SQL License?

Good luck

Henry

thomas_glodde
6,552 Views

What does the Windows application log say?

Besides, check if MSSQL service is setup with a dependency on MS iSCSI, shouldnt be tho until you ran configuration manager.

GSSADMIN1
6,552 Views

Hi ceolmsted, Did this issue got resolved?  experiencing same problem now. let me know if any workaround for this issue.

Thanks,

Hajee

NAYABSK
6,551 Views

Hi,

Did u check the windows log as thomas said ?? , what is the error there ??

Thanks,

Nayab

GSSADMIN1
6,551 Views

Hi Nayab, Do you guys ask me to check the event viewer message for system?

Thanks,

Hajee

GSSADMIN1
6,551 Views

NAYABSK
6,551 Views

Hi Hajee,

Can you run the Snapmanager SQL setup once again and then Choose REPAIR and once done try restarting the Service and let me know the result.

Thanks,

Nayab

GSSADMIN1
6,551 Views

Hi Nayab, I can see only modify/upgrade and remove only 2options coming once hit the setup.

How ever did the upgrade & tried starting the service getting same error again.

thanks,

Hajee

GSSADMIN1
6,551 Views

Unable to detact any sql instance to check the snapshots...didn't get anything here in above box. please advice.

Thanks,

Hajee

NAYABSK
4,706 Views

Are you able to see any machines when you click on Browse ??

Thanks,

Nayab

GSSADMIN1
4,706 Views

Yes, In 5.0 I can see when I click browse not in version  7.

thanks,

Hajee

NAYABSK
4,706 Views

Did u tried uninstalling and doing a fresh installation ??

Thanks,

Nayab

GSSADMIN1
4,706 Views

Tried but still failing, but I have reinstalled with 5.0 it works fine, following are the system information:

After re-installing SMSQL 5, service automatically restarted working as expected, but still we are missing installing SMSQP 7.

OS :  windows 2008 R2 Standard 64bit

SQL: SQL 2008 R2

Snap drive:  6.4.1

Thanks,

hajee

KISHOREG15
4,706 Views

Hello,

The following KB helped me to resolve the service restart issue. Hope it helps in your case too.

https://kb.netapp.com/support/index?page=content&id=2010835

Best Regards,

Krishna Kishore Govada.

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