SnapCenter Plug-in for vSphere Connection timed out

[chinchillaking]

Hi,

After upgrade vCenter 7.0 update 3, SnapCenter Plug-in for vSphere did not work in vCenter web client as below.

- SCV upgrade 4.5 > 4.6 > 4.7, vSphere web client 6.7 open SnapCenter Plug-in for vSphere no problem

- after vCenter 6.7 upgrade to 7.0.3, SnapCenter Plug-in for vSphere click the warning jobs or Edit Storage System Failed or Update Resource Group fail with "VI SDK invoke exception:java.net connectexception:connection timed out"

- SCV 4.7 upgrade to 4.7P1 same problem

- the backup job should be no problem when review SCV backup job log and the netapp controller snapshot list the SCV backup log naming snapshot

Refer SCV 4.8 or 4.9 https://docs.netapp.com/us-en/sc-plugin-vmware-vsphere/scpivs44_download_the_ova_open_virtual_appliance.html, in VMware vCenter 7.0.3 versions and higher, the OVA signed by the Entrust certificate is no longer trusted and require install ceritifcates in vCenter

Is SCV 4.7 also require install certificate in VMware vCenter 7.0.3? But SCV 4.7 link did not mention  https://docs.netapp.com/us-en/sc-plugin-vmware-vsphere-47/scpivs44_download_the_ova_open_virtual_appliance.html

Best regards

[Ontapforrum]

Try raising a ticket with netapp support. Found this kb, it may not be your issue but check it out.
https://kb.netapp.com/mgmt/SnapCenter/SCV_discovery_job_fails_with_NullPointerException_due_to_connection_timeout

Question : Is the vCenter server part of the same Resource Group as other VMs ? b'cos SCV could loose connection to vCenter (possibly because of a snapshot being taken of the vCenter VM). Have a separate RG with different schedule for vCenter VM. Good luck.

[chinchillaking · Accepted solution]

Hi,

After review manual, SCV require un-register and register after upgrade vCenter, customer said still have problem after  "un-register and register".

Review manual require un-register and register but did not provide detail procedure, notice customer follow  KB https://kb.netapp.com/mgmt/SnapCenter/How_to_un-register_re-register_SCV_Plug-in_to_vCenter?mt-view=f1 all procedure, problem fixed.