our customer needs to upgrade their Ontap version and thus must update to SC 4.0P1 because this is the only supported version - unfortunately, they experienced problems with the MaxDB plugin.
Sometimes the database does not get unquiesced after a backup and the customer needs to do it manually. The problem does not occur with SC 3.3.
NetApp case #2004482006 was opened to resolve this issue. It was researched to be a plugin issue. However, I was told that my customer will receive support through the community site, as this maxdb plugin is not supported through Netapp Technical support center.
I have attached Att4.debug.20130801210846.log which shows that SC cannot unquiesce the database. Manual unquiesce however works without problems and again, SC 3.3 does not have this problem.
Problem occurs with SC 4.0P1 only
OS: Server 2008, 2008R2, 2003
MAXDB Version 7.6.05 to 7.9.07 - problem occurs with all MaxDB versions.
Do you have console messages from SC Agent at time of error? If you run agent in debug you should see console messages "./snapcreator --start-agent 9090 --verbose --debug". Those messages would be helpful.
This does not appear to be a plugin issue however and the plugin hasnt changed much since SC 3.3. A root cause needs to be done and for that we definitely need NGS otherwise we wont be able to fix this issue promptly. As you can imagine NGS issues and escalations always get a higher priority.
Another possible option would be a PVR to allow support in your case for ONTAP version with SC 3.3 but that would require NGS as well.