SnapCreator 4.1.0c - snapshot for MAXDB failed

[KOUBIC8811]

Hello guys,

I have problem take snapshot for MAXDB. I´ve obtained error which can you see in attachment.

any idea what can be wrong?

Thank you

BR. Jakub

[sivar]

Hello Jakub,

What user account is used to run the Snap Creator Agent?

As the same user account above, are you able to run the below command from the shell?

     /sapdb/clients/LM1/bin/dbmcli -d LM1 -u control,xxxxxxxx  db_state

Do you have % in your password? If so, please change the password without % and try again.

The % may need to be escaped in your shell environment with a \

Please let me know.

Thanks

Siva Ramanathan

[KOUBIC8811]

Hello Siva,

Snap Creator Agent is running under root user.

Output from command from the shell:

/sapdb/clients/LM1/bin/dbmcli -d LM1 -u control,XXXXX db_state

OK

State

ONLINE

Password doesn´t contain "%".

Any next tips?

Thank you

Jakub Babilon

[sivar]

Please upload a scdump (obtained by running Action->scdump from the GUI).

You may email the output to sivar at netapp.com

I will review your config file and associated logs and get back to you.

Also, please try with a DBADMIN user.

In my setup, I have dbm user defined as below.

#  dbmcli -d MaxDB1 -u dbm,dbm user_get dbm

OK

SERVERRIGHTS=UserMgm,InstallMgm,SystemCmd,DBFileRead,AccessUtility,Recovery,Backup,ParamFull,ParamCheckWrite,ParamRead,AccessSQL,ExecLoad,LoadSysTab,DBStop,DBStart,DBInfoRead,SharedMemoryMgm,SchedulerMgm,Scheduling,EvtDispMgm,EvtDisp

GUIRIGHTS=

SECONDPASSWORD=NO

DISABLED=NO

COMMENT=

USERTYPE=DBM

EXTERNAL_IDS=

[KOUBIC8811]

Hello Siva,

email has been send with scDump.

[root@tsbp01sap10 configs]# /sapdb/clients/LM1/bin/dbmcli -d LM1 -u control,XXXXX user_get control

OK

SERVERRIGHTS=UserMgm,InstallMgm,SystemCmd,DBFileRead,AccessUtility,Recovery,Backup,ParamFull,ParamCheckWrite,ParamRead,AccessSQL,ExecLoad,LoadSysTab,DBStop,DBStart,DBInfoRead,SharedMemoryMgm,SchedulerMgm,Scheduling,EvtDispMgm,EvtDisp

GUIRIGHTS=

SECONDPASSWORD=NO

DISABLED=NO

COMMENT=

USERTYPE=DBM

EXTERNAL_IDS=

Thank you

Jakub Babilon

[KOUBIC8811 · Accepted solution]

I have found what caused this issue probably. Wrong password Hash in config file.

I have the same problem on other one system when I have started testing new official release SC 4.1.0.

I tried to use command: snapcreator –pwdConvert /install_path/engine/config.

Command completed successfully however when I compated hash from config file and output from commad snapcreator –pwdCrypt then I saw difference hash.

So I tried to change it manually and it´s working OK now.

It seems that I'll need to change all password hashes in all configuration files manually.

Thank you Siva for help

Email from Siva:

Jakub,

pwdConvert is only to be used in scenarios where 3.6 to 4.0 upgrade happens.

pwdCrypt is the command you need to use in 4.1