Since Jakub and I took this conversation to email, I wanted to update the thread in case anyone else encounters this issue.
Jakub provided us with a scdump as well as the agent.log files, which are located in /install/path/scAgent4.1.0c/logs/agent.log
Since I had not seen this message before, one of the SC Developers was kind enough to review the logs.
He noticed the following in the agent.log file:
[2013-11-25T12:25:27,572+0200] DEBUG [Thread-18] com.netapp.snapcreator.agent.nextgen.plugin.legacyservice.StreamLogger - run() - type=stderr, wid=3, p=oracle - /bin/sh: plugins/wrapper/wrapper: Permission denied
Can you please verify with them that
has execute permission on the user they are trying to run SC? If changing the permission on that files does help, please check if they can maybe re-test with +rwx on all files for the current user?
The execute permission was indeed missing and after updating this the backup was able to run successfully.