SnapDrive Windows 6.2P1 (SDCLI) disconnect issue

[__ple_15582]

We encounter the following problem with SDW 6.2P1:
We use SDCLI for mounting successive disks and submit them to the backup software. Randomly the 'SDCLI disk disconnect' takes up to 1 hour before landing successfully.

What could explain this?

What can we do for solving this problem?

Philippe

[peluso]

Hi Phillippe,

I moved your post to better your chances of getting an answer quickly & more people to view.

Terri

[lwei]

Hi Phillippe,

Do you have any logs from SDW or Event log indicating any potential problems?

Thanks,

Wei