SnapProtect with Hyper-V cluster on SMB3

[LUCA_PERINI]

Hello,

I' m configuring SnapProtect 10SP9 for Backup an Hyper-V 2012R2 cluster with SMB3 shared storage on FAS2552 8.2.3 Cluster Mode

I' d configured On Command Unified Manager 6.2

Backup Job failed with this error:

The VSS provider rejected one or more volumes.  If an SMB share is being used please ensure that the "File Server VSS Agent Service" feature is enabled on the file server.

log report this:

9544  28a4  02/26 17:13:10 1082 CsSnapRequestor::AddVolumesToSnapshotSet() - Provider rejected volume [\\AINAS01.ANGELANTONI.IT\HVDISKS$\]. Few providers initially reject a volume, but subsequent retries may succeed
9544  28a4  02/26 17:13:10 1082 CsSnapRequestor::AddVolumesToSnapshotSet() - Volume [\\AINAS01.ANGELANTONI.IT\HVDISKS$\] not supported by provider
9544  28a4  02/26 17:13:10 1082

Any idea?

In attachement the complete job log

Thanks

[frank_iro]

Did you install the VSS Hardware Provider on the Hyper-V hosts? There's two. There's a VSS Provider, and a VSS Hardware Provider. I had to install the VSS Hardware Provider to get backups working on Hyper-V in my environment.

[dave_cahill]

Hi, 

Sorry SnapProtect for Hyper-v on clustered OnTap with SMB3 is not supported yet, but I'm told it is on it's way.

SnapProtect SMB3 libaries are apparently supported or SnapDrive with SMB3 but not Hyper-V cluster backups on SMB3

[dave_cahill]

Hey Frank, just thought I would update anyone on this one with the same issues V10 SP11 is now out and supports SMB3 Hyper-V. YEY!