Verified daily backups not completing

[consumedsoul]

Anyone run into this issue?  Any help would be great!

Background:

SME 4.0

ONTAP 7.2

FAS270

1 system

1 head

2 shelves

Issue:

Scheduled daily verified backups will not complete, however if run without verification it will complete.

When looking at the log for the backups not completing, the last thing I see is:

[23:26:32.879]  Log file from:
[23:26:32.879]  T:\EXCHSRV\MDBLogs\E0089E04.log
[23:26:32.879]  Archived to:
[23:26:32.879]  T:\SME_SnapInfo\SERVERNAME\SG__SG1\SERVERNAME__recent\Logs\E0089E04.log
[23:26:32.895]  The Log file not present: T:\EXCHSRV\MDBLogs\E0089E03.log
[23:26:32.895]  Total log file hard links created: 764

[qzhang]

This is a known issue in SME 4.0. You may want to upgrade SME to a newer version. The issue was documented in BURT 314104.

Thanks,

-Qing

[consumedsoul]

My SME version is 4.0.0.1273, is there a later version of 4.x that corrects this issue? Our customer doesn't want to renew the contract just for this issue so we're limited in troubleshooting. Also, how do I access that 'burt' article/kb (sorry a bit of a newb on this forum)?

[consumedsoul]

BTW if I try to run a verified backup in SME, the dialog box error I receive is:

SnapManager for Exchange

Backup failed

Error Code: 0x800706BA

The RPC Server is unavailable.

Anyone?

[consumedsoul]

Anyone have any ideas on what can be done to resolve?

[eric_barlier · Accepted solution]

hi,

go to   http://now.netapp.com/NOW/cgi-bin/bol   insert the bug ID 314104.

http://now.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=314104

Schedule backup and verification operations separately. This problem is 
 also fixed in SME 4.0P4 and later.

[consumedsoul]

Thanks Eric!