Hi Peeps,
We are using unified manager as a managed service for our customers and are remotely monitoring a lot of systems, as part of this process we have a requirement for different categories of alarms (Emergency, Critical, Error, Warning, Information) to be sent to different email destinations. The main reason for this is because we already have a system in place that categories alarms for managed firewalls and managed servers. For example we need:
Emergency - CAT1 email address
Critical/Error - CAT2 email address
Warning - CAT3 email address
Information - No email sent
With the software in it's current form it doesn't seem possible to set this up, the categories you can select for alerting are:
All
Information or Worse
Warning or Worse
Error or Worse
Critical or Worse
Emergency only
So we could for example use Emergency only for CAT1 however when we configure CAT2 it will automatically include CAT1 again. The only solution we can think of (that doesn't include creating a lot of alarms) is to use some kind of content redirection (rule based system like outlook rules or transport rules in exchange) to read the subject and/or body of the email and forward the email to the destination we want.
Am writing this in the hope a product manager will see this, ideally we would want options like
All
Information or Worse
Information only
Warning or Worse
Warning only
Error or Worse
Error only
Critical or Worse
Critical only
Emergency only
In this way the software is a lot more configurable. If anyone else has come across this and has a neat solution please let me know.