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Cannot get Datasets to be in conformance with OnCommand Host Package and VMware
2011-08-18
12:38 PM
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I have the OnCommand Host Package installed in vCenter. I'm trying to create a backup job of a datastore. I create a policy and dataset and select the datastore I want to backup as a resource. It all seems correct. Whenever it runs I get a conformance error of:
Communications failure with host service ONCOMMAND (1339). Exception: Push operation (1448,1339) failed to push updates to HS. Reason: Communications fault in update of Host Service: SOAP 1.2 fault: SOAP-ENV:Sender[no subcode] "Exception of type 'NetApp.HostServices.SmException' was thrown.-Value does not fall within the expected range.-An error occurred when calling create job web service-An error occured while processing AppDataset,Policy update-Exception of type 'NetApp.HostServices.SmException' was thrown.-Value does not fall within the expected range.-An error occurred when calling create job web service" Detail: 00Exception of type 'NetApp.HostServices.SmException' was thrown.-Value does not fall within the expected range.-An error occurred when calling create job web service-An error occured while processing AppDataset,Policy update0001-01-01T00:00:000Unknown
Push dataset New Dataset (1448) configuration to host service ONCOMMAND
What am I doing wrong? This worked great with VSC which has been uninstalled because of the new OnCommand installation.
Please advise, this error message could not be more cryptic.
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17 REPLIES 17
Re: Cannot get Datasets to be in conformance with OnCommand Host Package and VMware
2012-07-20
03:55 AM
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Hi,
Did you find an solution to this problem? I have the same problem.
Re: Cannot get Datasets to be in conformance with OnCommand Host Package and VMware
2012-07-23
09:57 PM
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Can you give more details about your environment like
dfm version
Host Package Version
vSphere version
And the exact error message
Regards
adai
Re: Cannot get Datasets to be in conformance with OnCommand Host Package and VMware
2012-07-23
11:20 PM
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Hi,
We are running the following versions:
- dfm version Oncommand 5.02
- Host Package version 1.1
- Vshere/Vcenter version 5 with latest updates
See the attached jpg file for the error message.
Regards
Kenneth
Re: Cannot get Datasets to be in conformance with OnCommand Host Package and VMware
2012-07-23
11:36 PM
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Hi,
Please check for storage mapping for VM. i.e VM datastore filer credentials are set in DFM. To check this run below command.
1. dfm hs list
[root@boxhole-vm2 release_ibm]# dfm hs list
here, HS status should be "up".
Id Host Name Host Address Version Status Timezone
---------- ---------------------------------------- -------------------- ---------- ---------------------- ----------------------------------------
1192 boxhole-vm1 10.60.231.60 1.2.0.1518 up GMT+4:00(4 hours West of UTC).
2. dfm hs controller list <HSID>
controller on which yours VM is present, should have status as good.
Here is example:
[root@boxhole-vm2 release_ibm]# dfm hs controller list 1192
Id Controller Name Access Protocol Login Status (Host Service) Login Status (Server)
---------- ---------------------------------------- --------------- --------------------------- ---------------------
151 sin.rtp.netapp.com https good good
If not set, you can set using below commands.
example:
#dfm host set hostLogin=root hostPassword=xxx sin.rtp.netapp.com
# dfm hs controller setlogin 1192 151 <<<< where 1192 is HS id and 151 is filer ID
thanks
santosh
Re: Cannot get Datasets to be in conformance with OnCommand Host Package and VMware
2012-07-23
11:42 PM
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Hi,
Greetings !!!.
These are a few things you may want to try:
1.Your HS service might be down / unavailable. You may want to check whether the HS service is Up.
2.If you are hitting this error when you are trying to create a monthly schedule, You could try creating a Weekly schedule & check if you are able to conform.
also if possible pls provide the outputs for the following commands:
# dfpm policy schedule contents
Regards,
Vijay
Re: Cannot get Datasets to be in conformance with OnCommand Host Package and VMware
2012-07-23
11:46 PM
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Hi,
The storage mapping for VM is fine and the filer credentials are set.
- dfm hs list - shows id (421), the correct host name, the correct host ippadres, version (1.1.0.1512) with status up
- dfm hs controller list 421 - shows that all three storage controllers with https access, good and good.
Regards
Kenneth
Re: Cannot get Datasets to be in conformance with OnCommand Host Package and VMware
2012-07-24
12:02 AM
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Hi,
Thanks,
Answers to your questions:
1. The HS service seems fine and are up and running. See my earlier reply.
2. We are hitting this error on all schedules. Have tried the following:
- Local backups to primary with built-in- policies and schedules (templates).
- Local backups to primary made my own policies (based on templates) and schedules.
- Local backups to primary and backup to secondary with use of storage service
Regards
Kenneth
Re: Cannot get Datasets to be in conformance with OnCommand Host Package and VMware
2012-07-24
04:35 AM
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Hi again,
This is the error message from dfm.txt log on the DFM server.
Jul 24 12:34:07 [dfmserver:ERROR]: [1824:0x159c]: The operation failed on host service 12VMM01 (421).
Reason:
Communications fault in update of Host Service: SOAP 1.2 fault: SOAP-ENV:Sender[no subcode] "Could not create task, please check if name of the task is missing--An error occurred when calling create job web service-An error occured while processing AppDataset,Policy update-Could not create task, please check if name of the task is missing--An error occurred when calling create job web service"
Detail:
<SMFault xmlns="http://www.netapp.com/hostservices/v1/common" xmlns:i="http://www.w3.org/2001/XMLSchema-instance"><MessageId>0</MessageId><LogLevel>0</LogLevel><Source i:nil="true"/><Category i:nil="true"/><MessageDetail>Could not create task, please check if name of the task is missing--An error occurred when calling create job web service-An error occured while processing AppDataset,Policy update</MessageDetail><TimeStamp>0001-01-01T00:00:00</TimeStamp><ResultCode>0</ResultCode><ResolutionGuidance i:nil="true"/><Detail/><Messages i:nil="true"/><OperationId/><OperationStatus>Unknown</OperationStatus></SMFault>
Regards
Kenneth
Re: Cannot get Datasets to be in conformance with OnCommand Host Package and VMware
2012-07-24
10:06 PM
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Hi Kenneth,
I would suggest you to open a case with NetApp Support if you haven't already done.
Regards,
Vijay