Cannot get Datasets to be in conformance with OnCommand Host Package and VMware

[dgary]

I have the OnCommand Host Package installed in vCenter.  I'm trying to create a backup job of a datastore.  I create a policy and dataset and select the datastore I want to backup as a resource.  It all seems correct.  Whenever it runs I get a conformance error of:

Communications failure with host service ONCOMMAND (1339). Exception: Push operation (1448,1339) failed to push updates to HS. Reason: Communications fault in update of Host Service: SOAP 1.2 fault: SOAP-ENV:Sender[no subcode] "Exception of type 'NetApp.HostServices.SmException' was thrown.-Value does not fall within the expected range.-An error occurred when calling create job web service-An error occured while processing AppDataset,Policy update-Exception of type 'NetApp.HostServices.SmException' was thrown.-Value does not fall within the expected range.-An error occurred when calling create job web service" Detail: 00Exception of type 'NetApp.HostServices.SmException' was thrown.-Value does not fall within the expected range.-An error occurred when calling create job web service-An error occured while processing AppDataset,Policy update0001-01-01T00:00:000Unknown

Action:

Push dataset New Dataset (1448) configuration to host service ONCOMMAND

What am I doing wrong?  This worked great with VSC which has been uninstalled because of the new OnCommand installation.

Please advise, this error message could not be more cryptic.

[kennethostnes]

Hi,

Did you find an solution to this problem? I have the same problem.

[adaikkap]

Can you give more details about your environment like

dfm version

Host Package Version

vSphere version

And the exact error message

Regards

adai

[kennethostnes]

Hi,

We are running the following versions:

- dfm version Oncommand 5.02

- Host Package version 1.1

- Vshere/Vcenter version 5 with latest updates

See the attached jpg file for the error message.

Regards

Kenneth

[pukale]

Hi,

Please check for storage mapping for VM. i.e VM datastore filer credentials are set in DFM.  To check this run below command.

1. dfm hs list 

[root@boxhole-vm2 release_ibm]# dfm hs list

here, HS status should be "up".

Id         Host Name                                Host Address         Version    Status                 Timezone

---------- ---------------------------------------- -------------------- ---------- ---------------------- ----------------------------------------

1192       boxhole-vm1                              10.60.231.60         1.2.0.1518 up                     GMT+4:00(4 hours West of UTC).

2.  dfm hs  controller list <HSID>

controller on which yours VM is present, should have status as good.

Here is example:

[root@boxhole-vm2 release_ibm]# dfm hs  controller list 1192

Id         Controller Name                          Access Protocol Login Status (Host Service) Login Status (Server)

---------- ---------------------------------------- --------------- --------------------------- ---------------------

151        sin.rtp.netapp.com                       https           good                        good

If not set, you can set using below commands.

example:

#dfm host set hostLogin=root hostPassword=xxx sin.rtp.netapp.com 

# dfm hs controller  setlogin 1192 151                      <<<< where 1192 is HS id and 151 is filer ID

thanks

santosh

[svijay]

Hi,

Greetings !!!.

These are a few things you may want to try:

1.Your HS service might be down / unavailable. You may want to check whether the HS service is Up.

2.If you are hitting this error when you are trying to create a monthly schedule, You could try creating a Weekly schedule & check if you are able to conform.

also if possible pls provide the outputs for the following commands:

# dfpm policy schedule contents

Regards,

Vijay

[kennethostnes]

Hi,

The storage mapping for VM is fine and the filer credentials are set.

- dfm hs list - shows id (421), the correct host name, the correct host ippadres, version (1.1.0.1512) with status up

- dfm hs controller list 421 - shows that all three storage controllers with https access, good and good.

Regards

Kenneth

[kennethostnes]

Hi,

Thanks,

Answers to your questions:

1. The HS service seems fine and are up and running. See my earlier reply.

2. We are hitting this error on all schedules. Have tried the following:

- Local backups to primary with built-in- policies and schedules (templates).

- Local backups to primary made my own policies (based on templates) and schedules.

- Local backups to primary and backup to secondary with use of storage service

Regards

Kenneth

[kennethostnes]

Hi again,

This is the error message from dfm.txt log on the DFM server.

Jul 24 12:34:07 [dfmserver:ERROR]: [1824:0x159c]: The operation failed on host service 12VMM01 (421).

Reason:

Communications fault in update of Host Service: SOAP 1.2 fault: SOAP-ENV:Sender[no subcode] "Could not create task, please check if name of the task is missing--An error occurred when calling create job web service-An error occured while processing AppDataset,Policy update-Could not create task, please check if name of the task is missing--An error occurred when calling create job web service"

Detail:

<SMFault xmlns="http://www.netapp.com/hostservices/v1/common" xmlns:i="http://www.w3.org/2001/XMLSchema-instance"><MessageId>0</MessageId><LogLevel>0</LogLevel><Source i:nil="true"/><Category i:nil="true"/><MessageDetail>Could not create task, please check if name of the task is missing--An error occurred when calling create job web service-An error occured while processing AppDataset,Policy update</MessageDetail><TimeStamp>0001-01-01T00:00:00</TimeStamp><ResultCode>0</ResultCode><ResolutionGuidance i:nil="true"/><Detail/><Messages i:nil="true"/><OperationId/><OperationStatus>Unknown</OperationStatus></SMFault>

Regards

Kenneth

[svijay]

Hi Kenneth,

I would suggest you to open a case with NetApp Support if you haven't already done.

Regards,

Vijay