Clustered dataontap 8.3.1P2 embedded OnCommand System Manager not working

[tahasever]

Hi all yesterday i moved 8020 HA Pair system's root aggregates from 1.2tb sas disks to 900 gb sas disks. everything gone fine. But at the and of the day i recognised that embedded OnCommand System Manager is not working. when i try to connect from web browser with "https://cluster-management-ip/". i checked services but every thing seems working.

what should i do to troubleshoot this problem.

cls::*> system services web show

External Web Services: true
HTTP Port: 80
HTTPs Port: 443
TLSv1 Enabled: true
SSLv3 Enabled: true
SSL FIPS 140-2 Enabled: false
Protocol Status: online

sametcls::*> services web show
Vserver Type Service Name Description Enabled
-------------- -------- ---------------- ----------------------------- -------
cls admin cem OBSOLETE true
cls admin compat Data ONTAP Classic Services true
cls admin disco Data ONTAP Discovery true
cls admin ontapi Remote Administrative API true
Support
cls admin portal Data ONTAP Web Services true
Portal
sametcls admin spi Service Processor true
Infrastructure
cls admin supdiag Support Diagnostics false
cls admin sysmgr OnCommand System Manager true
cls admin wsman WS-MAN server true
svm data ontapi Remote Administrative API true
Support
svm data wsman WS-MAN server true
11 entries were displayed.

cls::*> net int show
(network interface show)
Logical Status Network Current Current Is
Vserver Interface Admin/Oper Address/Mask Node Port Home
----------- ---------- ---------- ------------------ ------------- ------- ----
Cluster
cls-01_clus1 up/up 169.254.20.197/16 cls-01 e0a true
cls-01_clus2 up/up 169.254.42.20/16 cls-01 e0b true
cls-02_clus1 up/up 169.254.250.192/16 cls-02 e0a true
cls-02_clus2 up/up 169.254.24.225/16 cls-02 e0b true
cls
cluster_mgmt up/up 10.1.1.110/24 cls-01 e0e true
cls-01_mgmt1 up/up 10.1.1.111/24 cls-01 e0M true
cls-02_mgmt1 up/up 10.1.1.112/24 cls-02 e0M true
sametsvm
cls-01_0c up/up 20:01:00:a0:98:9e:3c:37
cls-01 0c true
cls-01_d up/up 20:02:00:a0:98:9e:3c:37
cls-01 0d true
cls-02_0c up/up 20:03:00:a0:98:9e:3c:37
cls-02 0c true
cls-02_0d up/up 20:04:00:a0:98:9e:3c:37
cls-02 0d true
svm_admin_lif1
up/up 10.1.1.115/24 cls-02 e0e true
svm_cifs
up/up 10.1.1.109/24 cls-01 e0e true
13 entries were displayed.

[Emile-Bodin]

Hi,

"Not working" is to generic 

What is the error you are getting, is it 404 not found or is it SSL related?

Regards

[NigelM]

Hi 

could this be a browser problem, proxy or firewall?

I would try moving the cluster mgmt lif onto e0M rather that e0e - shouldn't matter but management should be on e0M 

Nigel 

[tahasever · Accepted solution]

Hi All;

it was web page can not found error.

system is not behind the firewall. and i tried several browsers.

So i found the solution with generate new ssl cert and assign it on cls vserver.

i used this kb

https://kb.netapp.com/support/index?page=content&id=1014389&locale=en_US

[NigelM]

Hi T

Glad you got to the bottom of it - Thanks for the update...

N